Margarita McMurrain
Wesley Chapel,FL
Summary
Detail-oriented professional with expertise in claims processing, customer relationship management, and team collaboration. Proven ability to train staff and ensure accurate documentation, leading to improved service delivery.
Overview
10
10
years of professional experience
Work History
Glass Specialist
Motorsport Auto
Tampa, FL
10.2024 - Current
- Guided customers in selecting suitable glass products based on specific needs.
- Coordinated with team members to ensure timely delivery of services.
- Verified claim documentation for accuracy and completeness to support efficient processing.
- Communicated with clients to collect essential information for claims processing.
- Collaborated with underwriters to assess claim eligibility.
- Facilitated training for new staff on claims processing procedures to enhance team knowledge.
Glass Specialist
Signature Shield Auto
Tampa, FL
01.2022 - 10.2024
- Assisted customers in selecting appropriate glass products for their needs.
- Processed glass claims efficiently using company-specific software systems.
- Communicated with customers to gather information and update claim status.
- Reviewed documentation to ensure accuracy and compliance with company policies.
- Collaborated with team members to ensure timely service delivery.
- Trained new sales representatives on product knowledge and customer service techniques.
- Managed daily sales operations and team performance in a retail environment.
Server
Demetrios Pizza
Sarasota, Florida
10.2018 - 11.2021
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and tables.
- Handled customer complaints professionally to enhance guest experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Full time closing bartender
O'Sheas Bar & Grill
Quincy, Illinois
09.2016 - 04.2017
- Mixed and served drinks according to established recipes and customer preferences.
- Maintained cleanliness and organization of bar area during busy shifts.
- Managed inventory checks and ensured accurate stock levels at close.
- Coordinated with other departments for seamless closing operations.
Education
Bachelor of Arts - Developmental Psychology
Keiser University
Sarasota11-2021
Skills
- Claims management
- Product selection
- Software utilization
- Quality assurance
- Technical assessment
- Sales operations management
- Effective workflow management
- Attention to detail
- Team collaboration
- Employee training
- Problem solving
- Customer relationship management
- Effective communication
Accomplishments
- Phi Beta Kappa Honor Society Graduate
Timeline
Glass Specialist
Motorsport Auto
10.2024 - Current
Glass Specialist
Signature Shield Auto
01.2022 - 10.2024
Server
Demetrios Pizza
10.2018 - 11.2021
Full time closing bartender
O'Sheas Bar & Grill
09.2016 - 04.2017
Bachelor of Arts - Developmental Psychology
Keiser University