Angela Seago
Customer Service
Bakersville,NC
Summary
Dynamic customer service professional with a proven track record of delivering exceptional communication and meticulous attention to detail. Expertise in multitasking, problem-solving, and conflict resolution enhances the ability to manage accounts accurately while ensuring a seamless customer experience. Recognized for strong time management skills and a proactive approach to identifying and addressing challenges, with a focus on optimizing processes and supporting team objectives. Committed to fostering positive relationships and enhancing customer satisfaction through organized and dependable service delivery.
Overview
19
19
years of professional experience
Work History
Customer Service Glass Claims
Safelite Solutions
Bakersville , nc
05.2025 - 11.2025
- Assisted customers with glass only claims empathizing with customer and ensuring that repairs would be done in a timely manner and to customer satisfaction.
- Verified customer personal information as well as policy and deductible information.
- Verified vehicle year, make, and model to ensure correct parts were ordered for repair.
- Helping customers with deductible disputes, and unsatisfactory repairs or replacements.
- Offering customers the ability to purchase dealership quality replacement wiper blades to be installed at no extra cost at the time of the repair or replacement of the glass.
Associate, Client Service and Support Representative
Charles Schwab
Lone Tree, CO
04.2023 - 06.2024
- Delivering great client service while answering inbound calls
- Utilizing Edge Model to assess client’s spoken and unspoken needs
- Applying world class service to take ownership and tackle complex and challenging issues to resolve client’s needs
- Familiar with using Schwab internal systems such as Service Desktop, Client Central, Knowledge Center, Blue Zone, etc.
Customer Care Representative
Alight Solutions, LLC
Bakersville, NC
10.2021 - 03.2023
- Process various transactions including retirement plan enrollment elections, retirement plan fund transactions, and rollovers.
- Handle a high volume of inbound calls from clients to answer questions, provide education, and solve complex HR and financial issues.
- Navigate internal platforms to provide answers and support while guiding participants through user end platforms.
- Maintain records in our database and communicate with third parties to assist participants with updates and inquiries.
Pouching Operator
Baxter
Marion, NC
08.2018 - 08.2018
- Placed 250ml IV bags into sterile overwrap to be sealed and shipped.
- Checked all bags for proper printing, correct amount of solution, intact seals on all areas of the bag and overwrap, as well as for any form of contamination and particulate matter in the bags or solution.
- Maintained accurate and efficient shipping procedures.
Receptionist Cashier
Buchanan & Young Chrysler Jeep
Burnsville, NC
01.2018 - 08.2018
- Responsible for greeting customers in person as well as over the phone and assisting with various needs.
- Kept updated and accurate financial records including processing sales, generating and issuing invoices, and auditing accounts receivables records.
- Gave administrative and clerical support in financial settings.
- Contact customers to review information, complete cancellations or changes and settle accounts.
Overnight Shelter Advocate
Mitchell County Safe Place
Spruce Pine, NC
07.2017 - 09.2017
- Assisted with the needs of the shelter clients including toiletries, linens, food/beverages, clothing, and handling any emergencies that may have occurred.
- Answered the shelter hotline, performed intake duties for clients coming into shelter after office hours including preliminary paperwork, documenting and photographing injuries, issuing clothing, getting them settled into a room with fresh lines and any necessities, issued locks/lockers for storing personal items and/or medications, explained security and confidentiality issues.
- Kept a log on the computer about nightly events and concerns of shelter clients.
Driver
Mitchell County Transportation
Bakersville, NC
10.2006 - 06.2017
- Maintained scheduled pick-up and drop-off times, entering mileage and pickup information into appropriate databases, getting required documentation of medical appointments, and taking passenger fare.
- Responsible for the cleaning and pre-trip information to resolve mechanical issues.
- Helped passengers on and off vehicles, lift operation, proper wheelchair securement, and seatbelt assistance.
- Office fill-in duties included answering phones and making confirmation calls, scheduling client trips, entering trips into CTS daily log, and making copies of required documents for medical trip verification.
Education
High School -
Orange High School
Hillsborough, NCHillsborough, NC
Some College (No Degree) - Business Administration
Mayland Community College
Spruce Pine, NCSpruce Pine, NC
Skills
- Claims management
- Client verification
- Technical problem-solving
- Database administration
- Customer relationship development
- Attentive listening
- Clear communication
- Effective conflict resolution
- Detail-oriented
- Professional telephone communication
- Positive interpersonal skills
- Quality control
- Friendly, positive attitude
Professional Overview
Experienced career in customer service includes friendly communication, attention to detail, multitasking, problem solving, and conflict resolution. Dedicated to accurate account handling, data entry, and phone etiquette.
References
References available upon request.
Timeline
Customer Service Glass Claims
Safelite Solutions
05.2025 - 11.2025
Associate, Client Service and Support Representative
Charles Schwab
04.2023 - 06.2024
Customer Care Representative
Alight Solutions, LLC
10.2021 - 03.2023
Pouching Operator
Baxter
08.2018 - 08.2018
Receptionist Cashier
Buchanan & Young Chrysler Jeep
01.2018 - 08.2018
Overnight Shelter Advocate
Mitchell County Safe Place
07.2017 - 09.2017
Driver
Mitchell County Transportation
10.2006 - 06.2017
Some College (No Degree) - Business Administration
Mayland Community College
High School -
Orange High School