Caiden Mason
Atlanta,GA
Summary
Early-career professional with experience in insurance claims and customer service. Skilled in claim investigation, documentation, and verbal communication. Known for resolving concerns calmly, requesting needed documents, and helping ensure accurate processing and positive client experiences.
Overview
1
1
Language
4
4
years of professional experience
Work History
Claims Specialist/Customer Service Representative
The Results Companies LLC
Atlanta, GA
11.2024 - Current
- Reviewed claim documents for accuracy and policy compliance, enhancing overall claim integrity.
- Investigated missing information, proactively requesting supporting documents from policyholders to expedite claims processing.
- Processed insurance claims, ensuring adherence to client service procedures and claims systems.
- Recorded claim details by completing forms, reports, and logs
Front Desk Receptionist
Sonesta Suites Hotel
Dallas, Texas
07.2023 - 01.2024
- Welcomed guests at Sonesta Suites Hotel and provided front desk service.
- Processed guest check-ins and check-outs in the hotel property management system.
- Checked reservations and updated guest information in front desk records.
- Answered calls and routed guest requests to the correct hotel departments.
- Answered incoming calls, directed callers to appropriate personnel, and recorded messages.
- Resolved guest concerns calmly while maintaining professional service standards, contributing to positive guest experiences.
- Assisted guests with accessing room keys, managing folios, and addressing inquiries about their stay.
- Worked with housekeeping on room status and arrival readiness.
Cake Decorator
Publix
Atlanta, Georgia
06.2022 - 07.2023
- Crafted custom cakes for weddings, birthdays, and anniversaries, contributing to memorable celebrations.
- Decorated custom cakes and desserts to meet customer specifications while adhering to Publix bakery standards.
- Guided customers in selecting cakes, flavors, and special requests to enhance their celebration experience.
- Maintained clean decorating tools and sanitized bakery work areas.
Education
High School Diploma -
Burkburnett HighSchool
Burkburnett, TX05-2021
Some College (No Degree) - Environmental Biology
Clark Atlanta University
Atlanta, GASkills
- Claims processing
- Claims management
- Claim investigation
- Claims documentation
- Document review
- Policy compliance
- Customer service
- Customer relationship management
- Attention to detail
- Written communication
Languages
English
Native/ Bilingual
Timeline
Claims Specialist/Customer Service Representative
The Results Companies LLC
11.2024 - Current
Front Desk Receptionist
Sonesta Suites Hotel
07.2023 - 01.2024
Cake Decorator
Publix
06.2022 - 07.2023
High School Diploma -
Burkburnett HighSchool
Some College (No Degree) - Environmental Biology
Clark Atlanta University