Latersa Blakely
Atlanta,GA
Summary
Detail-oriente Claims Specialist driven to resolve claims fairly while representing interests of employer. Conducts thorough and informed investigations, precisely evaluates losses and negotiates settlements that satisfy diverse parties. Builds and maintains professional and productive relationships and works to understand potentially conflicting points of view.
Overview
14
14
years of professional experience
Work History
Claims Warranty Specialist/Customer Service Representative
Asurion Insurance, LLC
06.2020 - Current
- Collaborated with suppliers and vendors on resolving quality problems that resulted from defective products under warranty coverage.
- Assisted with training new staff members on proper handling of customer inquiries related to warranties.
- Responded promptly and professionally to customer requests for information about their product's warranty status.
- Trained over 30 coworkers to reach their metric goals and provided feedback on teammate's calls, usability and suggest improvements to the company's call flow.
- Received Hero Of The Month Award for Outstanding metrics across the board.
- Assist customers with technical and troubleshooting customer issues on their mobile devices
Payroll Clerk /Office Administrative Assistant
City of Holly Grove
10.2017 - 09.2019
- Created strategic plan that saved company of $15,000 in annual revenue by decreasing their expenses within first month of acting bookkeeper
- Compiled data from timesheets and other records to determine hours worked and pay rate.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Monitored timekeeping records for accuracy and completeness.
SOCIAL MEDIA CHAT SPECIALIST
LaTersa Blakely Enterprises, LLC
01.2010 - 06.2017
- Respond to customers via chat and email
- Online coaching sessions, information; Products, classes, and live workshops to over 100 individuals, groups, and organizations on contractual basis
- Answered questions and managed incoming/outgoing calls
- Designed and managed proposals, and bid on offers to take workshops to organizations that needed service
- Adapted to client's growing online communities and social media platforms
- Increased customer engagement through social media
- Monitored online presence of the company's brand to engage with users and strengthen customer relationships
- Increased customer engagement through social media.
Education
Bachelor of Science in Agricultural Economics -
University Of Arkansas At Pine Bluff
Master of Science in Agribusiness Management -
Alabama A&M University
Skills
- Claims Processing
- Insurance knowledge
- Coverage assessments
- Microsoft Office
- Eligibility Determination
- Data Entry
Accomplishments
- I received Hero of the Month Award Just this past November 2023 for excelling my monthly goals metrics and being a team player with sharing best practices and methodologies.
Timeline
Claims Warranty Specialist/Customer Service Representative
Asurion Insurance, LLC
06.2020 - Current
Payroll Clerk /Office Administrative Assistant
City of Holly Grove
10.2017 - 09.2019
SOCIAL MEDIA CHAT SPECIALIST
LaTersa Blakely Enterprises, LLC
01.2010 - 06.2017
Bachelor of Science in Agricultural Economics -
University Of Arkansas At Pine Bluff
Master of Science in Agribusiness Management -
Alabama A&M University
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