Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Logan Black

Chardon,OH

Summary

Driven professional with a proven track record at Bloom Brothers Supply, adept in claims processing and critical thinking. Excelled in high-pressure situations, enhancing customer satisfaction and streamlining claim workflows. Demonstrates exceptional verbal communication and team collaboration, significantly improving operational efficiency.

Overview

2
2
years of professional experience

Work History

Warranty Claims Specialist

Bloom Brothers Supply
07.2022 - Current
  • Followed up with customers on unresolved issues.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
  • Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Checked documentation for accuracy and validity on updated systems.
  • Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.

Dietary Service Associate

Maplewood Assisted Living
02.2023 - 09.2023
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Unloaded, loaded, and stocked merchandise.
  • Maintained accurate records of customer interactions, ensuring consistency in service delivery.
  • Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.

Education

Bachelor of Science - Business Administration

Lakeland Community College
Willoughby, OH
04-2026

High School Diploma -

Chardon Highschool
Chardon, OH
05-2022

Skills

  • Claims
  • Claims Processing
  • Claims Investigation
  • Verbal Communication
  • Microsoft Office
  • Critical Thinking
  • Composed Under Pressure
  • Patient
  • Team Collaboration
  • Relationship Building
  • Online chat and email
  • Payment management

Accomplishments

  • Was apart of a state championship winning team
  • Achieved more efficient workflow by being apart of introducing service power for warranty claims.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Spanish
Limited Working

Timeline

Dietary Service Associate

Maplewood Assisted Living
02.2023 - 09.2023

Warranty Claims Specialist

Bloom Brothers Supply
07.2022 - Current

Bachelor of Science - Business Administration

Lakeland Community College

High School Diploma -

Chardon Highschool

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Logan Black