MARGARITA MENDOZA
Las Vegas,NV
Summary
Dynamic customer service professional with an excelling in relationship building and problem resolution. Skilled in Microsoft Excel and payment processing, I have successfully enhanced member engagement through strategic initiatives, driving loyalty and satisfaction while training teams to deliver exceptional service.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Rewards Club Representative
Sahara Hotel And Casino
Las Vegas, NV
07.2025 - Current
- Developed and maintained relationships with club members to enhance customer loyalty.
- Coordinated promotional events, driving member engagement and participation.
- Implemented feedback systems for continuous improvement of services provided to members.
- Trained new staff on operational procedures and customer service standards.
- Collaborated with management to develop strategic initiatives for club growth and member satisfaction.
Sky Jump Clerk Lead
The Strat Hotel and Casino
Las Vegas, NV
07.2022 - 01.2025
- Processed guest check-ins and check-outs efficiently, enhancing customer satisfaction.
- Managed cash handling procedures accurately, reducing discrepancies and ensuring financial integrity.
- Assisted in maintaining inventory control, optimizing stock levels for operational efficiency.
- Trained new staff on operational procedures, fostering a knowledgeable team environment.
- Mentored junior clerks in customer service techniques, promoting a culture of continuous improvement.
Lead Lifeguard
The Strat Hotel and Casino
Las Vegas NV
03.2019 - 11.2021
- Supervised pool operations to ensure safety and adherence to regulations.
- Trained and mentored junior lifeguards on emergency response protocols.
- Conducted regular safety drills to enhance team preparedness and efficiency.
- Collaborated with management to implement improved safety procedures and policies.
- Developed staff schedules, optimizing coverage during peak hours for efficiency.
Education
GED -
Valley High School
Las Vegas NvSkills
- Customer service
- Active listening
- Problem resolution
- Relationship building
- Microsoft Excel
- Payment processing
- Follow-up skills
Languages
Spanish
Professional Working
Timeline
Rewards Club Representative
Sahara Hotel And Casino
07.2025 - Current
Sky Jump Clerk Lead
The Strat Hotel and Casino
07.2022 - 01.2025
Lead Lifeguard
The Strat Hotel and Casino
03.2019 - 11.2021
GED -
Valley High School