Anthony Wiers
Hollywood,FL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Personable and dedicated Customer Service Representative with extensive experience in Casino industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking and motivated with 13 years of experience and record of success in Casino industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
30
30
years of professional experience
Work History
M Sphere Rewards Manager (Player's Club)
Miccosukee Tribe of Indians of Florida
Miami, FL
08.2021 - Current
- Fostered warm environment by greeting and welcoming new club members.
- Attended weekend night events to observe and analyze club operations.
- Interviewed and hired associates to fill staff vacancies.
- Coordinated weekly staff meetings to discuss upcoming events, promotions, and customer service initiatives.
- Recruited, interviewed, hired, trained and supervised personnel in accordance with established guidelines.
- Explained rules and regulations of facilities and entertainment attractions to customers.
- Delegated work to staff, setting priorities and goals.
- Assigned tasks and work hours to staff.
- Scheduled and managed staff, ensuring proper coverage for all shifts.
- Calculated payroll by recording employee hours worked and approved time off requests.
- Developed and implemented operational policies and procedures to ensure compliance with company standards.
- Trained workers in company procedures or policies.
- Communicated with customers to convey information about events or activities.
- Resolved customer complaints or escalated them as appropriate while maintaining a positive attitude.
- Talked to coworkers using computers, radios and other electronic devices.
Valet Property Manager
Seminole Exchange, LLC
North Lauderale, FL
06.2010 - 08.2018
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Salon Consultant
International Beauty Systems
Schaumburg, IL
06.1994 - 08.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Increased revenue through effective customer service and inventory management.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Associate of Science - Diagnostic Medical Sonography
Business Administration and Management
General Studies
High School Diploma -
06-1994
Skills
- Operations Management
- Business Administration
- Policy Implementation
- Staff Development
- Time Management
- Customer Relationship Management (CRM)
- Staff Management
- Performance Evaluations
- Team Leadership
Accomplishments
- Manager of the Month - Febuary 2023
- Manager of the Month - September 2023
- Halloween Bazaar Commitee 2023
Languages
English
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
M Sphere Rewards Manager (Player's Club) - Miccosukee Tribe of Indians of Florida
08.2021 - Current
Valet Property Manager - Seminole Exchange, LLC
06.2010 - 08.2018
Salon Consultant - International Beauty Systems
06.1994 - 08.2023
Keiser University - Associate of Science, Diagnostic Medical Sonography
College of DuPage - , Business Administration and Management
Valencia College - , General Studies
Lake Park High School - High School Diploma,
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