MARIBEL R. PALACIOS
Immokalee,USA
Summary
Motivated Assistant Manager with a strong work ethic, team leadership, operational management, and customer service excellence. Skilled in team collaboration, conflict resolution, and adapting to changing needs. Strong focus on achieving results through effective leadership, strategic planning, and attention to detail.
Overview
25
25
years of professional experience
Work History
Player's Club Assistant Manager
Seminole Casino Hotel Immokalee
Immokalee, FL
05.2018 - Current
- Assist in managing a team of 18 PC Reps and Supervisors, ensuring seamless coordination, exceptional guest service, execution of new member sign-ups, and casino events
- Maintained employee engagement, and continuous learning environment by implementing effective training programs.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Database set up of promotions and drawings.
Owner/Traffic Instructor
Right Way Traffic School
01.2001 - Current
- Teach Driver Improvement Classes, clerical work, and data entry for state course completion.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Player's Club Supervisor
Seminole Casino Hotel Immokalee
Immokalee, FL
01.2015 - 05.2018
- Implemented promotional programs to enhance player retention and loyalty initiatives.
- Managed conflict resolution for guest inquiries, maintaining a positive atmosphere in the casino environment.
- Maintained employee engagement, collaboration, and continuous learning environment by implementing effective training programs.
Education
Associate of Science - Medical Administrative Billing & Coding
Keiser University
Naples, FL09-2027
High School Diploma - Nursing
Florida SouthWestern State College
Naples, FL01-1997
Nursing
Lorenzo Walker Technical College
Naples, FL01-1995
High School Diploma - undefined
Immokalee High School
Immokalee, FL01-1994
Skills
- Strong work ethic
- Exceptional Guest Service
- Strong Leadership
- Employee training and development
- Dependability
- Team Management
- Marketing and Promotions
- Brand building
Accomplishments
- Completion of Leadership Journey
- 4 years of participation in the Women of Seminole Gaming in Leadership Program
- Nominated for 2015 SW FL Tourism Star Award
- Hospitality & Tourism Management Course Completion at Florida Atlantic University.
Timeline
Player's Club Assistant Manager
Seminole Casino Hotel Immokalee
05.2018 - Current
Player's Club Supervisor
Seminole Casino Hotel Immokalee
01.2015 - 05.2018
Owner/Traffic Instructor
Right Way Traffic School
01.2001 - Current
Nursing
Lorenzo Walker Technical College
High School Diploma - undefined
Immokalee High School
Associate of Science - Medical Administrative Billing & Coding
Keiser University
High School Diploma - Nursing
Florida SouthWestern State College