Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Maribel R. Palacios

Immokalee,FL

Summary

Motivated Assistant Manager with a strong work ethic and exceptional guest relations seeking a management position to learn and take on new challenges to drive business success while maintaining team morale and driving the team to exceed all expectations.

Overview

13
13
years of professional experience

Work History

Player's Club Assistant Manager

Seminole Casino Hotel Immokalee
05.2018 - Current
  • Manage a team of 18 Player's Club Representatives and Supervisors, ensuring seamless coordination, exceptional guest service, and execution of new member sign-ups, casino events, and promotions.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities by implementing effective training programs and activities.
  • Evaluate employee performance and convey constructive feedback to improve skills.
  • Enhanced guest satisfaction by promptly addressing inquiries and resolving guest complaints effectively, demonstrating empathy and problem-solving abilities.
  • Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
  • Database set up of promotions and drawings.

Player's Club Supervisor

Seminole Casino Hotel Immokalee
01.2015 - Current
  • Answer guest emails, track attendance, schedule, and greet buses, and assist in payroll.
  • Planning, assigning, and directing work; recognizing, coaching, and developing team members; addressing complaints and resolving problems
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
  • Ensure compliance with State, Gaming, and Tribal laws

Players Club Representative

Seminole Casino Hotel Immokalee
01.2010 - 2015
  • Guest Services, new member signups, wrote announcements for drawings, registered guests for events, greet bus groups
  • Training Support Advocate (TSA), train all new hires in our department, trained Hotel Supervisors and Front Desk staff,
  • Involved in the Peer Selection Group interviewing potential candidates, 1st elected to help establish the Jr. Host Program (12/14)

Owner/Traffic Instructor

Right Way Traffic School
01.2011 - Current
  • Teach Driver Improvement Classes, clerical work, and data entry for state course completion. Obtained documents and approvals from local, state and federal agencies.
  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Enumerator

United States Census Bureau
01.2010
  • Collected data for Census Bureau.

Education

Nursing

Florida SouthWestern State College
Naples, Fl.
1997

Nursing

Lorenzo Walker Technical College
Naples, FL
1995

High School Diploma -

Immokalee High School
Immokalee, FL
1994

Skills

  • Strong work ethic
  • Exceptional Guest Service
  • Strong Leadership
  • Committed team player
  • Employee training and development
  • Ability to manage multiple tasks
  • Dependability
  • Team Management
  • Marketing and Promotions

Accomplishments

  • Completion of Leadership Journey
  • 3 years of participation in the Women of Seminole Gaming Program
  • Nominated for 2016 SW FL. Tourism Star Award
  • Nominated for several Excellence Awards
  • Hospitality & Tourism Management Course Completion at Florida Atlantic University.

Timeline

Player's Club Assistant Manager

Seminole Casino Hotel Immokalee
05.2018 - Current

Player's Club Supervisor

Seminole Casino Hotel Immokalee
01.2015 - Current

Owner/Traffic Instructor

Right Way Traffic School
01.2011 - Current

Players Club Representative

Seminole Casino Hotel Immokalee
01.2010 - 2015

Enumerator

United States Census Bureau
01.2010

Nursing

Florida SouthWestern State College

Nursing

Lorenzo Walker Technical College

High School Diploma -

Immokalee High School

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Maribel R. Palacios