Margarita Montanez
Assistant Manager
ST LAKELAND,FLORIDA
Overview
14
14
years of professional experience
Work History
Manager Assistant
P S, S
- Dedicated Bilingual Customer Services Representatives with proven leadership and multi- tasking communications skills
- Interested in pursuing a Bilingual Customer Services Representatives or, position that will allows to use interpersonal and customer services skills to benefit the customer services goals of a company
- Accomplished Assistant Manager with in-depth experience consistently rising through ranks
- Well-versed in sales, personnel management, accounting and inventory management
- Dedicated to complete knowledge of company products and services for optimized customer service
- Employee performance evaluations
- Recruiting and Interviewing
- Staff Supervision
- Training
- Business planning
- Staff Management, W H activities
- Rotated merchandise and displays to feature new products and promotions
Assistant Store Manager
Brother United Janitorial
East Rochester, NY
03.2014 - 03.2021
- Conducted research, gathered information from multiple sources and presented results
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Maintained energy and enthusiasm in fast-paced environment
- Worked with customers to understand needs and provide excellent service
- Served customers and followed outlined steps of service
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Demonstrated respect, friendliness and willingness to help wherever needed
- Adhered to social distancing protocols and wore mask or face shield
- Maintained energy and enthusiasm in fast-paced environment
- Conducted research, gathered information from multiple sources and presented results
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily
MANAGER
FAZZA FOOD CORP
North San Juan
06.2014 - 11.2015
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
Assistant Store Manager
Burger King
North San Juan
01.2012 - 01.2016
- Brother united janitorial services experience with window server 2019,, offices Excell PowerPoint and human resources
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Manager
hotelware inc
North San Juan, Puerto
01.2010 - 01.2012
- Rico
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Recorded inventory sales into organization's weekly income report
- Conducted monthly inventories of raw materials and components on work floor
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Sales Manager, and Office Assistant
Continental Supplies
North San Juan
01.2007 - 01.2010
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction
- Improved sales processes to streamline customer acquisition and onboarding strategies
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
Education
Associate of Arts - undefined
Inter American University of Puerto Rico Metropolitan Campus
02.2000
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Inter American University of Puerto Rico Metropolitan Campus, Interamerican University of Puerto Rico
02.2003
Associate of Arts - undefined
Rochester Community High School
01.2003
Timeline
MANAGER
FAZZA FOOD CORP
06.2014 - 11.2015
Assistant Store Manager
Brother United Janitorial
03.2014 - 03.2021
Assistant Store Manager
Burger King
01.2012 - 01.2016
Manager
hotelware inc
01.2010 - 01.2012
Sales Manager, and Office Assistant
Continental Supplies
01.2007 - 01.2010
Manager Assistant
P S, S
Associate of Arts - undefined
Inter American University of Puerto Rico Metropolitan Campus
undefined
Inter American University of Puerto Rico Metropolitan Campus, Interamerican University of Puerto Rico
Associate of Arts - undefined
Rochester Community High School
Skills
- Time Management
- Staff Training