Margarita Munguia Diaz

Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Processed customer transactions correctly with little wait times.
• Translate for customers.
• Maintaining attention to detail, ensuring accurate processing for customers.
• Answered phone calls on checking and savings accounts, and loans..
• Maintained up-to-date knowledge of bank services, promotions, policies, regulations to better assist customers with their financial needs.

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests, collaborated with servers to ensure smooth transitions
• Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.