Margarita Parsons
Bronx,NY
Overview
17
17
years of professional experience
Work History
Data Entry Clerk
Bronx Works
Bronx, NY
07.2023 - 06.2024
- Utilized specialized software applications related to the job role.
- Maintained confidentiality of sensitive information entered into the system.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Dispute Representative
PSCU Financial Services
Brandon, FL
08.2021 - 09.2022
- Assist Credit Union members with reporting fraud and disputing charges
- Research cases gather information to process chargebacks and pending disputes
- Utilize internal tools and CRM database to update cases
- Number of calls taken 20 plus
Customer Service Representative, Remote
Artech Information Systems LLC
Morristown, NJ
05.2021 - 08.2021
- Maryland Dept. of Labor Inbound calls/ Data Entry.
- Number of calls taken 17 and over.
- Entered notes in customer file regarding reason for call and action taken to resolve.
Customer Service Representative, Remote
Manpower - NYS Dept. Of Health
BRONX, NY
01.2021 - 05.2021
- Inbound calls /Data Entry Scheduling Covid Vaccine Appointments
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
CSR Call Center (remote)
Manpower-Verizon Project for NYS Dept. of Labor
New York, NY
04.2020 - 09.2020
- Inbound Calls /Data Entry processing weekly certifications for unemployment claims
- Handled customer inquiries and complaints in a timely manner.
- Processed orders, forms, applications, and requests.
- Number of inbound calls 20 plus
HR Admin/Clerical Support Associate
Physicians Affiliate Group
Bronx, NY
02.2019 - 04.2019
- Updated and maintained employee files to promote accessibility and accuracy.
Accounts Receivable/Payroll Clerk
Precise Continental Inc
Harrison, NJ
01.2007 - 04.2017
- Posted payment checks, Credit Cards, ACH
- Data Entry ADP / Excel / MS Word
Education
Certificate - Bookkeeping Basics
Intuit
Online09.2022
Certificate - MS Word 2013
SUNY North Bronx
Bronx, NY06.2019
GED -
WH Taft High School
The Bronx, NY09-1980
Timeline
Data Entry Clerk
Bronx Works
07.2023 - 06.2024
Dispute Representative
PSCU Financial Services
08.2021 - 09.2022
Customer Service Representative, Remote
Artech Information Systems LLC
05.2021 - 08.2021
Customer Service Representative, Remote
Manpower - NYS Dept. Of Health
01.2021 - 05.2021
CSR Call Center (remote)
Manpower-Verizon Project for NYS Dept. of Labor
04.2020 - 09.2020
HR Admin/Clerical Support Associate
Physicians Affiliate Group
02.2019 - 04.2019
Accounts Receivable/Payroll Clerk
Precise Continental Inc
01.2007 - 04.2017
Certificate - Bookkeeping Basics
Intuit
Certificate - MS Word 2013
SUNY North Bronx
GED -
WH Taft High School