Overview
Work History
Education
Timeline
Generic

Margarita Parsons

Bronx,NY

Overview

17
17
years of professional experience

Work History

Data Entry Clerk

Bronx Works
Bronx, NY
07.2023 - 06.2024
  • Utilized specialized software applications related to the job role.
  • Maintained confidentiality of sensitive information entered into the system.
  • Performed data entry from paper documents, emails, and other sources into computer systems.

Dispute Representative

PSCU Financial Services
Brandon, FL
08.2021 - 09.2022
  • Assist Credit Union members with reporting fraud and disputing charges
  • Research cases gather information to process chargebacks and pending disputes
  • Utilize internal tools and CRM database to update cases
  • Number of calls taken 20 plus

Customer Service Representative, Remote

Artech Information Systems LLC
Morristown, NJ
05.2021 - 08.2021
  • Maryland Dept. of Labor Inbound calls/ Data Entry.
  • Number of calls taken 17 and over.
  • Entered notes in customer file regarding reason for call and action taken to resolve.

Customer Service Representative, Remote

Manpower - NYS Dept. Of Health
BRONX, NY
01.2021 - 05.2021
  • Inbound calls /Data Entry Scheduling Covid Vaccine Appointments
  • Resolved customer complaints promptly and efficiently.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

CSR Call Center (remote)

Manpower-Verizon Project for NYS Dept. of Labor
New York, NY
04.2020 - 09.2020
  • Inbound Calls /Data Entry processing weekly certifications for unemployment claims
  • Handled customer inquiries and complaints in a timely manner.
  • Processed orders, forms, applications, and requests.
  • Number of inbound calls 20 plus

HR Admin/Clerical Support Associate

Physicians Affiliate Group
Bronx, NY
02.2019 - 04.2019
  • Updated and maintained employee files to promote accessibility and accuracy.

Accounts Receivable/Payroll Clerk

Precise Continental Inc
Harrison, NJ
01.2007 - 04.2017
  • Posted payment checks, Credit Cards, ACH
  • Data Entry ADP / Excel / MS Word

Education

Certificate - Bookkeeping Basics

Intuit
Online
09.2022

Certificate - MS Word 2013

SUNY North Bronx
Bronx, NY
06.2019

GED -

WH Taft High School
The Bronx, NY
09-1980

Timeline

Data Entry Clerk

Bronx Works
07.2023 - 06.2024

Dispute Representative

PSCU Financial Services
08.2021 - 09.2022

Customer Service Representative, Remote

Artech Information Systems LLC
05.2021 - 08.2021

Customer Service Representative, Remote

Manpower - NYS Dept. Of Health
01.2021 - 05.2021

CSR Call Center (remote)

Manpower-Verizon Project for NYS Dept. of Labor
04.2020 - 09.2020

HR Admin/Clerical Support Associate

Physicians Affiliate Group
02.2019 - 04.2019

Accounts Receivable/Payroll Clerk

Precise Continental Inc
01.2007 - 04.2017

Certificate - Bookkeeping Basics

Intuit

Certificate - MS Word 2013

SUNY North Bronx

GED -

WH Taft High School

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Margarita Parsons