MARGARITA PEREZ
Baltimore,United States
Summary
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness. Committed Direct Care Worker brings success in healthcare roles. Skilled at assisting with daily living activities and meal preparation. Focused on maintaining client safety and comfort through continuous monitoring and care. Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Overview
12
12
years of professional experience
Work History
Home Care Worker
Tamara Felipinas Jones
07.2022 - 12.2022
- Cleaning and organizing living spaces, such as bedrooms, bathrooms, kitchens, and other areas of the home.
- Providing laundry services including washing, drying, folding and ironing clothes.
- Preparing meals for family members according to their dietary needs and preferences.
- Organizing closets and cupboards in order to maximize storage space.
- Vacuuming carpets, rugs, furniture and hardwood floors.
- Dusting surfaces throughout the house on a regular basis.
- Taking out trash and recycling materials from the home on a daily basis.
- Maintaining outdoor areas such as lawns or gardens by trimming hedges or mowing grass.
- Sterilizing kitchen countertops and appliances after each use.
- Serving snacks or drinks to guests during social gatherings.
- Making beds with fresh linens every day before leaving the home.
- Turned mattresses and changed sheets to freshen bedding.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintained and organized cleaning supplies stock.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Associate
Amazon
06.2021 - 04.2022
- Processed shipments received from vendors according to established protocols.
- Operated equipment such as scanners and scales correctly during checkout process.
- Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
Assistant
Daycare Duties
02.2014 - 07.2015
- Assisted in the preparation of reports, presentations and correspondence.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
- Scanned documents using high-speed scanners for digital archiving purposes.
- Archived confidential material securely following established procedures.
- Maintained front desk to provide positive first impression.
- Broke down boxes for garbage and recycling.
Call Center Representative
CallSource
02.2013 - 03.2014
- Developed effective working relationships with team members across multiple departments.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Assistant Manager
Hilton
01.2011 - 04.2013
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
University of Dominican Republic
Online02.2012
Skills
- Client Safety and First Aid
- Client Documentation
- Housekeeping
- Patient Care
- First Aid and Safety
- Meal Preparation
- Compassionate Client Care
- Housekeeping tasks
- Team collaboration
- Basic Housekeeping
- Flexible Schedule
- Multitasking and Organization
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Home Care Worker
Tamara Felipinas Jones
07.2022 - 12.2022
Associate
Amazon
06.2021 - 04.2022
Assistant
Daycare Duties
02.2014 - 07.2015
Call Center Representative
CallSource
02.2013 - 03.2014
Assistant Manager
Hilton
01.2011 - 04.2013
High School Diploma -
University of Dominican Republic
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