Margarita Ramirez

Team Lead-Directed and supervised team of 40 engaged in team feed back and work with different type of diverse ethnicity. Trained new team members by relaying information on company procedures and safety requirements. Coached team members in techniques necessary to complete job tasks. Worked different stations to provide optimal coverage and meet production goals. Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills. Shipping & Receiving Department- Received incoming shipments, compared contents against associated records and transmitted to proper department. Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers. Reviewed order data to verify transactions and shipping dates. Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems. Use Excel and Data entry. Forklift Driver-Operated equipment safely and efficiently to prevent damage to items and avoid injuries. Stocked items, placed items on racks and shelves in packing area using necessary equipment according to a predetermined sequence bins such as size, type, style, and color or product code. Used radios and hand signals to enhance performance and safety while effectively communicating between boom operator and ground personnel, reported discrepancies.

Manage over 60 Calls per day with positive attitude and
focus on customer satisfaction. Actively listened to
customers, handled concerns quickly and escalated major
issues to supervisor. Documented and detailed calls and
complaints using call center's CRM database. Adhered to
company policies and scripts to consistently achieve calltime and quality standards.

Reviewed initial referral request for therapy services.
Contact appropriate payer (employer/insurance carrier) to
obtain authorization for requested therapy services.
Submitted required documentation to payer to assist in
authorization process. Notified patient of scheduled
therapy appointments. Documented all appropriate
information per Policy and Procedure. Communicates
referral status and /or nonstandard issues to referring CMC
Provider, Center Therapy Director, CSS Manager and other
involved parties. Communicated with center staff as
necessary. Submitted appropriate reports to CSS Manager/
Area Therapy Director. Outsource check in therapy, check
out-therapy. Escorted patients and coordinate flow . Pulled
medical records and process charts. Call no shows.
Maintained authorization process/logs. Tracked Plan of
Care.

Work with Ortech Payroll and Kronos. Used Excel/ Tracker
for transportation driver to keep track of daily pay.
Updated employee files with new details such as changes
in address or salary levels. Responded to employee
questions and requests for information in timely and
knowledgeable fashion. Researched and resolved time
discrepancies. Checked accrued hours against listed hours
for leave time.

Completed pre-trip and post-trip bus inspections and
documented info in vehicle logs. Developed positive
relationships with students, faculty and parents to support
continuous rapport and communication. Transported
passengers safely along prescribed routes according to
tight schedules. Maintained California driver's license to
enable legal operation of school buses for student
transport, field trips, and other purposes. Assisted
passengers with disabilities and other physical issues in
boarding and exiting bus to promote passenger safety.