Margarita R. Chaquinga
Plainfield,IL
Summary
25 years of accomplished career track
Bilingual Customer Service Representative , HR-Support /Talent Acquisition associate. With years of experience in Logistics resolving customer issues, inputting orders, and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction.
Customer service professional with history of delivering bilingual support and ensuring client satisfaction. Known for resolving issues efficiently and improving customer experiences. Team-oriented and adaptable, excelling in communication and problem-solving.
Overview
15
15
years of professional experience
Work History
HR- Recruiter
The HUB Group-TAGG-LeSaint Logistics
Romeoville, IL, USA
04.2019 - 04.2025
- Responsible for executing all facets of recruiting efforts and supporting the HR Department and other divisions in other facets within HR.
- Will work on projects supporting talent acquisition, culture, and retention.
- Assist and help train and guide other recruiters, work on salary level positions, through the execution of local and national recruiting plans, employing traditional sourcing strategies and resources as well as developing new, creative recruiting ideas.
- Ensuring we are hiring the best possible talent.
- Assist in the overall support of the permanent and temporary workforce, as an extension of the customer’s human resources department by developing and maintaining the relationship with the employees and TAGG Logistics.
- Responsible for delivering the assigned territory performance through high quality service to clients and employees.
- Accountable for ensuring the availability of qualified field employees through recruiting and skill matching.
- Develop and Execute Recruiting Plans.
- Work with hiring managers, and HR and Executive team on recruiting planning meetings.
- Serve as a recruiting center of excellence within the HR team.
- Lead sourcing efforts within the TAGG Logistics organization.
- Track temp usage and maintain a list of active temporary employees throughout the organization providing a monthly report by location.
- Create, maintain, and update job descriptions periodically to ensure accuracy.
- Creates and maintains recruiting relationships internally and externally.
- Learn and utilize the company Applicant Tracking System and assist in training managers/supervisors in its use.
- Assist HR Team in ensuring Hiring Managers are trained in interviewing do’s and don’ts to ensure legal compliance.
- Execute the recruiting and interviewing plan for open hourly and salaried positions.
- Lead and train other recruiters within the department.
- A source of knowledge on our ATS, and other projects and applications related to recruitment and retention.
- Keep up to date on job fairs that are pertinent to recruiting needs in specific geographical areas and initiate, plan public recruiting plans of action.
- Efficiently and effectively fill open positions.
- Actively involved in onboarding and orientation processes, working closely with payroll and Hiring Managers to ensure timely submission of documentation for new hires.
- Analyze budgeted headcount and temp labor to ensure within guidelines.
- Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.
- Develop a pool of qualified candidates in advance of need.
- Research/recommend new sources for active/passive candidate recruiting.
- Post openings in newspaper advertisements and on the internet, with professional organizations, social media, schools, and in other appropriate venues.
- Manage Recruitment and Retention Metrics to share with Executive Management.
International Logistics Specialist -Remote
Calidar, LLC
Bulverde, TX, USA
09.2015 - 04.2019
- Developing customers, building market share and increasing company sales internationally within Industrial, oil field and agricultural sectors.
- Promoting specialty chemicals and multiple product lines.
- Managing schedules and documentation in the distribution of any sales.
- Provide sales quotations for clients.
- Work as the intermediary for international business transactions while assisting on both import and export sales.
- Provide logistic services making sure the right products are delivered to the right location on time.
- Involved in transportation, stock control, warehousing and monitoring the flow of goods.
- Create needed documents for border crossing, import brokering, and custom clearance.
International Compliance/Distribution Supervisor
Pentair Filtration Solutions
Hanover Park, IL, USA
03.2010 - 08.2015
- Recruited, managed and trained 20 individuals in the shipping and packing department.
- Analyzed inventory related financial information providing cycle count reconciliation in a timely and accurate manner to business leaders.
- Maintained the budget when ordering new and on-hand inventory for corrugated materials and supplies.
- Set guidelines for the transfer of merchandise between warehouses in consideration of business cycles and storage capacities.
- Provided effective day-to-day leadership on all programs including daily reporting of SQDC (Safety, Quality, Delivery, Cost).
- Oversaw and coordinated all outbound shipping averaging $800K daily.
- Prepared and crosstrained associates on NAFTA and FTA Certs, Shippers Export Doc, and additional paperwork needed to export/import shipments in/out of the U.S.
- Maintained daily tracking reports and after review approved/denied Letters of Credit.
- Provided and coordinated NAFTA training certification ensuring compliance by collecting vendor data and updating database.
Education
High School Diploma -
La Inmaculada
Ambato Ecuador07-1975
Skills
- 25 years of experience in Logistics-International Customer Service
- Problem-solving
- Time management
- Team collaboration
- Client relationship management
- HR- Support and Talent acquisition
- Onboarding expertise
- Candidate screening
- Recruitment
Timeline
HR- Recruiter
The HUB Group-TAGG-LeSaint Logistics
04.2019 - 04.2025
International Logistics Specialist -Remote
Calidar, LLC
09.2015 - 04.2019
International Compliance/Distribution Supervisor
Pentair Filtration Solutions
03.2010 - 08.2015
High School Diploma -
La Inmaculada