Margarita Simmons
14900 Jeremie St,CA
Summary
Dynamic Store Manager with expertise in customer service, problem-solving, and multitasking. Committed to enhancing customer experiences and driving team success.
Overview
21
21
years of professional experience
Work History
Store Manager
ACE Cash Express Inc.
04.2005 - Current
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed team performance through coaching and mentorship, fostering professional development.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, driving strategic decisions for product placement.
- Enhanced customer experience by resolving issues promptly and training staff on service excellence.
- Developed marketing initiatives to increase foot traffic and promote special offers effectively.
- Collaborated with corporate leadership on operational improvements, enhancing overall store efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
No Degree -
Mt. SAC
Walnut, CA01-2018
Bachelor of Arts - Interpreter And Translation
EIT /
MEXICO CITY07-1991
High School Diploma -
Thomas Jefferson High School
Los Angeles, CA06-1988
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- POS systems
- Goals and performance
- Supply ordering
- Policies and procedures
- Store displays
- Employee scheduling
- Accurate cash handling
- Opening and closing procedures
- Documentation and reporting
- Customer response
- Bank deposit procedures
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
ACE Cash Express Inc.
04.2005 - Current
No Degree -
Mt. SAC
Bachelor of Arts - Interpreter And Translation
EIT /
High School Diploma -
Thomas Jefferson High School