Margarita Valenzuela Lopez

Adaptable Partner Support Specialist with a strong foundation in sales support and network troubleshooting. Known for exceptional problem-solving skills and commitment to improving partner integration and performance.

Responsibilities

• Field Sales Support Provides customer service to National Accounts, Field Sales and agents on Sales topics including, but not limited to, pricing, booking/policy questions, and reporting. Assists with promotional item distribution. Works to resolve escalated Customer Service issues on behalf of travel partners. Utilizes Salesforce (CRM system) to document communications and activities.
• Applies knowledge of company products and services to evaluate customer’s needs, researches, provide information, generate maximum sales and maintain customer satisfaction levels in all areas of Support for Travel Partners and BDM's via incoming and outgoing phone calls.
• Applies knowledge of company products and services to evaluate customer’s needs, researches, provide information, generate maximum sales and maintain customer satisfaction levels in all areas of Support for Travel Partners and BDM's via incoming and outgoing emails.
• Entry Level Travel Partners Provides sales assistance to Entry Level Travel Partners including training on sales procedures, products, marketing, conducting webinars, setting booking goals, etc. Utilizes Salesforce (CRM system) to document communications and activities.
• Co-Op Marketing For entry level travel partners (and when BDM requires assistance) Logs, audits, and monitors the processing of Co-op marketing requests. Confirms spend does not exceed contracted amounts, verifies receipt of documentation, ensures that backup complies with Co-op Marketing Guidelines, calculates billing for accuracy, works with BDM or agency to resolve discrepancies, and manages timely payment processing.