Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Margaux Pfau

Graduate Student
New York,NY
Margaux Pfau

Summary

Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
years of professional experience
11
years of post-secondary education
3
Languages

Work History

Dynamo Cycling
Paris

Staff Member
05.2021 - 01.2022

Job overview

  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
  • Assisted with onboarding new staff members, providing orientation and support.
  • Developed and improved time management and organizational skills to maximise personal productivity.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Collected, arranged, and input information into database system.
  • Conducted regular reviews of operations and identified areas for improvement.


The Orangutan Project
Matang, Malaysia

Animal Shelter Volunteer
04.2017 - 04.2017

Job overview

  • Provided humane care of wild animals.
  • Cleaned and sanitized cages and living areas to promote health and wellbeing.
  • Participated in educational programs to raise awareness of animal welfare issues.
  • Collaborated with shelter staff to develop new initiatives to improve animals' quality of life.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.

GVI
Luang Prabang, Laos

English Teacher Volunteer
02.2017 - 02.2017

Job overview

  • Led interesting and diverse group activities to engage students in course material.
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Developed innovative lesson plans to engage students in English language learning.
  • Designed and facilitated group projects to foster teamwork and problem-solving skills.
  • Created and administered interactive activities for students.
  • Collaborated with colleagues to design and maintain curriculum.

IDEX Volunteer And Travel
Ho Chi Minh, Vietnam

English Teacher Volunteer
01.2017 - 01.2017

Job overview

  • Led interesting and diverse group activities to engage students in course material.
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Developed innovative lesson plans to engage students in English language learning.
  • Designed and facilitated group projects to foster teamwork and problem-solving skills.
  • Created and administered interactive activities for students.
  • Collaborated with colleagues to design and maintain curriculum.

Hôtel Des Ventes De Genève
Geneva, Switzerland

Administrative & Customer Service Assistant
01.2016 - 06.2016

Job overview


  • Performed various administrative tasks by filing, copying and faxing documents.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Backed up cashiers during busy periods and breaks.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Contributed to team objectives in fast-paced environment.
  • Developed, maintained and utilized diverse client base.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.



Education

Lemania College
Lausanne, Switzerland

High School Diploma
01.2014 - 01.2017

University Overview

Santa Barbara City College
Santa Barbara, CA

Associate of Arts from Behavioral Sciences
08.2017 - 12.2019

University Overview

Santa Barbara City College
Santa Barbara, CA

Associate of Arts from Global Studies
08.2017 - 12.2019

University Overview

American University of Paris
Paris, France

Bachelor of Arts from International And Comparative Politics
08.2020 - 05.2022

University Overview

The New School
New York, NY

Master of Arts from Politics
08.2022 - Current

University Overview

Yellowbrick
Online

Certificate from FIT Fashion Styling Foundations
12.2022 - 12.2023

University Overview

Skills

Customer service understanding

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Interests

Fashion

International Politics

Food

Music

Travel

Timeline

Yellowbrick
Certificate from FIT Fashion Styling Foundations
12.2022 - 12.2023
The New School
Master of Arts from Politics
08.2022 - Current
Staff Member
Dynamo Cycling
05.2021 - 01.2022
American University of Paris
Bachelor of Arts from International And Comparative Politics
08.2020 - 05.2022
Santa Barbara City College
Associate of Arts from Behavioral Sciences
08.2017 - 12.2019
Santa Barbara City College
Associate of Arts from Global Studies
08.2017 - 12.2019
Animal Shelter Volunteer
The Orangutan Project
04.2017 - 04.2017
English Teacher Volunteer
GVI
02.2017 - 02.2017
English Teacher Volunteer
IDEX Volunteer And Travel
01.2017 - 01.2017
Administrative & Customer Service Assistant
Hôtel Des Ventes De Genève
01.2016 - 06.2016
Lemania College
High School Diploma
01.2014 - 01.2017

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