Margi Bellingham
Monument,CO
Summary
Results-driven Support Sales professional with over 8 years of experience managing commercial and public sector renewal portfolios. Skilled in driving renewals, revenue retention, and upsell opportunities, utilizing strong forecasting abilities. Experienced with Oracle systems including OKS, CPQ, and CI Analytics, enhancing client relationships through tailored strategies and effective communication.
Overview
8
8
years of professional experience
Work History
Client Success Specialist II
Oracle
Colorado Springs, United States
07.2024 - Current
- Manage the end-to-end renewal process for a higher-volume FY26 territory of 582 active contracts valued at $26.9M, supporting small, mid-market, and large customers across North America.
- Ensure timely support renewals prior to contract expiration, achieving strong Q1 and Q2 renewal performance with minimal backlog.
- Identified upsell and expansion opportunities during renewal engagements, transferring qualified leads to CSS Field Sales Channel to enhance customer interactions.
- Acted as first-line contact for customer escalations, exercising judgment and initiative to resolve issues, protecting recurring revenue.
- Educate customers on Oracle support services, renewal processes, and contractual implications, ensuring understanding of applicable CSS portfolio offerings.
- Tracked, managed, and forecasted renewal activity using OKS, CPQ, CSP, CI Analytics, and related Oracle systems to support renewal performance.
- Support new hire onboarding and peer development by sharing system knowledge, renewal best practices, and process guidance.
- Recognized for professionalism, reliability, and the ability to operate independently with minimal management direction.
Support Renewal Representative
Oracle
Colorado Springs, United States
01.2018 - 07.2024
- Drove contract renewals for assigned territories, ensuring on-time renewals, revenue retention, and customer satisfaction across multiple fiscal years.
- Managed renewal exceptions and customer issues to prevent delays in renewals, escalating effectively to mitigate risks.
- Collaborated cross-functionally to retain customers and enhance contract value through targeted upsell initiatives.
- Developed deep working knowledge of OKS, CSP, CI Analytics, and renewal-related SR workflows to support accurate forecasting and issue resolution.
- Supported Oracle’s transition from a territory-based model to the DRC, adapting quickly to evolving tools, processes, and productivity expectations.
- Acted as a resource for internal teams regarding renewal processes, systems, and policies to facilitate efficient operations.
- Demonstrated strong time management, analytical skills, and attention to detail in high-volume environments.
Skills
- Customer escalation resolution
- Revenue retention
- Retention strategies
- Sales relationship building
- Consultative strategies
- Negotiation skills
- Forecasting and pipeline oversight
- Cross-functional collaboration
- Growth strategies
- Time optimization
- Excel proficiency
- Resolution techniques
- Contract management
Why This Resume Works For Ic4
- Clearly demonstrates 8+ years of relevant experience
- Shows independent execution, not task-level support
- Mirrors IC4 responsibilities without copying the posting
- Positions you as a trusted, senior individual contributor
- Signals readiness for escalation ownership, forecasting, and mentoring
Timeline
Client Success Specialist II
Oracle
07.2024 - Current
Support Renewal Representative
Oracle
01.2018 - 07.2024