Margie DeCoster
Virginia Beach,VA
Summary
With multiple years of experience working multiple positions, I learned the importance of broadening ones own perspective and maintaining an open mindset to trying new things and working in stressful or unfamiliar environments. Being a hostess has given me excellent experience in responding professionally to guests when upset or disgruntled, as well as providing them with a satisfactory solution to their problems. Also, working in such a fast-paced environment has improved my multitasking and task prioritization skills.
Overview
2
2
years of professional experience
Work History
Hostess/Busser/Retail Worker/Barista
The Bee and the Biscuit
08.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Education
No Degree - Culinary Arts
Culinary Institute of Virginia
2428 Almeda Ave # 10601.2027
High School Diploma -
Floyd Kellam High School
Virginia Beach, VA06.2023
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Detail Oriented
- Complaint Handling
- Efficient collaboration
- Service prioritization
- Reliable and Trustworthy
- Active Listening and Communication
Timeline
Hostess/Busser/Retail Worker/Barista
The Bee and the Biscuit
08.2022 - Current
No Degree - Culinary Arts
Culinary Institute of Virginia
High School Diploma -
Floyd Kellam High School