Margie Householder

• Facilitated prompt responses to inquiries via phone and email to enhance customer service experience.
• Assisted teams in organizing project timelines and schedules. Supported project coordination to meet deadlines and objectives. Contributed to effective resource allocation for project tasks.
• Administered database management systems to support organizational data needs and enhance operational efficiency.
• Facilitated cross-functional team collaboration to enhance project outcomes.
• Demonstrated expertise in utilizing Sage, Outlook, and Civic Clerk for efficient communication and task management.
• Reviewed and organized invoices to ensure accurate payment processing.
• Organized, filed, and executed actions for critical documents.
• Applied understanding of LDC and Municode to support effective governance and facilitate public access to municipal information.
• Collaborated on advertisement creation for The City in the West Orange Times and Orlando Sentinel, focusing on informing the City of upcoming development that will be presented in Commission Meetings.
• Assisted with Staff Reports for City Commission and Planning & Zoning Meetings
• Coordinated plan reviews for compliance with city regulations and development standards.
• Prepared detailed reports on review findings to inform decision-making processes.
• Provided timely and accurate status updates to project stakeholders, maintaining transparency and strong lines of communication throughout the review process.
• Organized and maintained a comprehensive database of all projects, ensuring timely updates and accurate reporting for management.

• Responded to phone calls and emails to facilitate effective customer support.
• Facilitated efficient management of rental agreements and payment processing to ensure smooth transactions.
• Led engaging tours for prospective tenants to enhance their understanding of available rental options.
• Coordinated scheduling and venue preparation to ensure seamless event execution.
• Oversaw on-site operations to ensure seamless execution of community events.
• Facilitated training sessions for new staff on event procedures and best practices.
• Oversaw event set-up and tear-down operations, ensuring timely task completion for seamless transitions.
• Managed customer interactions by professionally handling inquiries and swiftly resolving issues to enhance overall attendee experience.
• Directed on-site event operations, resolving issues to uphold quality standards.

• Managed incoming phone calls and emails, ensuring timely and effective communication.
• Facilitated submission of insurance claims to ensure timely processing and payment arrangements.
• Facilitated preparation, filing, and execution of new patient contracts.
• Facilitated new patient consultations, ensuring comprehensive understanding of services offered.
• Implemented patient scheduling and appointment confirmation processes to improve overall workflow in the office.
• Facilitated communication between patients and orthodontic staff, enhancing patient experience.
• Assisted in maintaining accurate patient records and insurance documentation for efficient processing.
• Coordinated front desk operations, ensuring smooth daily functions of the orthodontic practice.
• Developed and implemented administrative processes that improved office efficiency and reduced wait times.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

• American Red Cross Certifications:
• Cardiopulmonary resuscitation (C.P.R.) [4/09/11 – 4/09/13]
• Automated External Defibrillator (A.E.D.) [4/09/11 – 4/09/13]
• First Aid [4/09/11 – 4/09/13]
• Water Safety Instructor (W.S.I.) [5/22/11 – 5/22/13]
• Monitored pool activities to ensure safety and compliance with regulations.
• Provided immediate response to emergencies, administering first aid as necessary.
• Conducted regular inspections of facilities and equipment to maintain operational standards.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Provided friendly customer service to guests and addressed concerns.
• Upheld hygiene standards in pool and surrounding area.
• Designed and implemented engaging swim lesson plans tailored to diverse age groups and skill levels.

Managed incoming phone calls and emails to ensure timely communication.

• Processed invoices and organized documentation for timely payment execution.
• Coordinated the preparation, filing, and follow-up actions for essential documents to support operational efficiency.
• Facilitated payroll management to support efficient financial operations.