Margie Lopez
Bassett,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bilingual Customer Benefit Advisor
Unum
Collinsville, VA
08.2022 - Current
- Demonstrate exceptional customer service for up to four lines of business serviced by Unum/Colonial Life. It is critical to provide accurate information on benefits, claims, and or policy administration with minimal operational oversight.
- Compile information for multiple product types, from multiple systems, and provide responses to customers that are thorough, clear, and concise.
- Demonstrate contributions aligned with Contact Center key performance indicators.
- Demonstrate individual metrics (i.e. accuracy, post-call surveys, average handle time, after call work, etc.) that are in line with pre-set expectations and drive results for the Customer Contact Center.
Spanish Interpreter
Cyracom International
Tucson, AZ
05.2021 - 08.2024
- Interpreted phone conversations between people who spoke different languages fluently.
- Facilitated communication between Spanish speaking individuals and English speaking organizations.
- Provided Spanish-English interpretation services for medical appointments, court hearings, and other legal proceedings.
- Maintained confidentiality of data during interpreting sessions due to sensitive nature of discussions.
- Provided real-time interpretation services for emergency responders during incidents involving Spanish-speaking individuals.
Resolution Specialist
YoungWilliams Child Support
Martinsville, VA
03.2016 - 12.2021
- Initiate, monitor and communicate designated case actions, including identification and initiation of designated case actions, generation of documents, documentation of case actions and calls in iAPECS, written case communications, outbound calls, monitoring of resolution, case document research, and other tasks necessary to keep cases in compliance with federal, Commonwealth of Virginia, and agency requirements.
Survey Research Interviewer
Symphony Placements
Martinsville, VA
05.2020 - 10.2020
- Gathered data from respondents according to established protocols and standards.
- Conducted in-depth telephone interviews with survey participants, asking questions related to research topics.
- Adhered strictly to ethical guidelines related to confidentiality and anonymity during the course of each interview.
Picker/Packer Associate
Adecco Staffing
Martinsville, VA
11.2015 - 03.2016
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Labeled packages accurately with destination addresses for shipping purposes.
- Utilized RF scanners to track inventory movements throughout the facility.
- Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
Education
High School Diploma -
Bassett High School
Bassett, VA05-2015
Skills
- Claims Handling
- Goal-Oriented
- Compliance knowledge
- Professional Demeanor
- Decision-Making
- Active Listening
- Analytical Skills
- Adaptability
- Organizational Skills
- Interpersonal Skills
- Multitasking
- Self Motivation
- Analytical Thinking
- Team Collaboration
- Time Management
- Attention to Detail
- Time management abilities
- Reliability
- Professionalism
Certification
- Received my Spanish interpreter certification from Cyracom in May 2024.
Languages
Spanish
Professional
Timeline
Bilingual Customer Benefit Advisor
Unum
08.2022 - Current
Spanish Interpreter
Cyracom International
05.2021 - 08.2024
Survey Research Interviewer
Symphony Placements
05.2020 - 10.2020
Resolution Specialist
YoungWilliams Child Support
03.2016 - 12.2021
Picker/Packer Associate
Adecco Staffing
11.2015 - 03.2016
High School Diploma -
Bassett High School