Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margo Cooper

Saint Petersburg,FL

Summary

Experienced food service professional adept in managing fast-paced environments. Strong focus on team collaboration and achieving results. Skilled in staff training, inventory management, and customer service, ensuring high standards and efficiency. Reliable and adaptable to changing needs, driving continuous improvement and operational excellence.

Overview

8
8
years of professional experience

Work History

Fast Food Manager

Mdonalds
04.2022 - 12.2024
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.

Training Manager

Popeyes® Louisana Kitchen
09.2020 - 04.2022
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Trained new hires to perform cross-training exercises with experienced workers.

Shift Supervisor

Burger King
01.2017 - 07.2020
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Maintained a clean dining area for guests, ensuring a positive experience with every visit.

Education

GED -

Pinellas County Schools
Saint Petersburg, Fl
07-2011

Skills

  • Experience with health and safety standards
  • Operational efficiency management
  • Food handling skills
  • Food safety compliance
  • Customer engagement
  • Employee shift coordination
  • Store maintenance
  • Shift management
  • Point of sale systems
  • Cash handling accuracy
  • Hospitality and accommodation
  • Food packaging and bagging

Timeline

Fast Food Manager

Mdonalds
04.2022 - 12.2024

Training Manager

Popeyes® Louisana Kitchen
09.2020 - 04.2022

Shift Supervisor

Burger King
01.2017 - 07.2020

GED -

Pinellas County Schools

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