Margo Guajardo
San Antonio,TX
Summary
Recently certified occupational therapy assistant with solid foundation in therapeutic practices and hands-on experience in developing individualized treatment plans, assisting with therapeutic activities, and maintaining accurate patient records. Strong focus on teamwork and achieving patient outcomes, adaptable to changing clinical needs. Reliable, with excellent communication and interpersonal skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
8
8
years of professional experience
Work History
Server
Whiskey Cake Kitchen & Bar
03.2022 - Current
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Level II Fieldwork Student (COTA)
Hill Country Healthcare Systems
03.2025 - 04.2025
- Provided client-centered interventions under OT supervision for adults recovering from traumatic brain injuries (TBI), orthopedic injuries, and work-related injuries.
- Implemented functional rehabilitation programs targeted ADL/IADL performance, cognitive retraining, and return-to-work readiness.
- Facilitated interventions addressing motor planning, memory, attention, executive function, and problem solving for TBI clients.
- Assisted patients with neuromuscular re-education, range of motion, strengthening, and coordination using therapeutic exercises and modalities.
- Contributed to comprehensive documentation of treatment sessions, progress notes, and participation in care planning meetings
Level II Fieldwork Student (COTA)
Bluebonnet Pediatric Therapy
01.2025 - 02.2025
- Delivered evidence-based occupational therapy interventions under OT supervision for children with diagnoses such as autism spectrum disorder (ASD), ADHD, cerebral palsy, and developmental delays.
- Facilitated fine motor, gross motor, visual motor, sensory integration, and self-care activities tailored to each child's individualized goals.
- Maintained detailed documentation of patient progress, ensuring accurate records for future reference.
- Collaborated with interdisciplinary teams including parents and speech/physical therapists to support continuity of care.
- Documented daily treatment notes, progress reports, and contributed to goal setting using SOAP format in electronic medical record systems.
Server
Whiskey Cake Kitchen & Bar
08.2022 - 11.2023
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender/Server Trainer
Texas Roadhouse
09.2020 - 03.2022
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Utilized effective communication techniques to support server learning and comprehension.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Texas Roadhouse
08.2018 - 06.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cashier/Sales
Bahama Bucks
05.2018 - 08.2018
- Worked with floor team and managers to meet wide range of customer needs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Performed drive-thru headset duties efficiently by completing order taking in a friendly and timely manner.
Migrant Tutor
PSJA District
01.2018 - 05.2018
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
- Maintained records of student assessments, tutoring activities and results.
Education
Associate of Applied Science - Occupational Therapy Assistance
St. Catherine University
Saint Paul, MN04.2025
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX12.2021
Skills
- Sensory integration strategies
- Active listening
- Problem-solving
- Educational strategies
- Therapeutic techniques
- Pediatric care
- Rehabilitation strategies
- CPR/AED certified
- Teamwork and collaboration
- Adaptability and flexibility
Affiliations
- Member of the American Occupational Therapy Association
Timeline
Level II Fieldwork Student (COTA)
Hill Country Healthcare Systems
03.2025 - 04.2025
Level II Fieldwork Student (COTA)
Bluebonnet Pediatric Therapy
01.2025 - 02.2025
Server
Whiskey Cake Kitchen & Bar
08.2022 - 11.2023
Server
Whiskey Cake Kitchen & Bar
03.2022 - Current
Bartender/Server Trainer
Texas Roadhouse
09.2020 - 03.2022
Server
Texas Roadhouse
08.2018 - 06.2020
Cashier/Sales
Bahama Bucks
05.2018 - 08.2018
Migrant Tutor
PSJA District
01.2018 - 05.2018
Associate of Applied Science - Occupational Therapy Assistance
St. Catherine University
Bachelor of Arts - Psychology
The University of Texas At San Antonio
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