Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margo Mercer-Hill

Healthcare Professional
Columbia,MD

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Part-Time Pallet Patch Worker

United Parcel Service, UPS
Laurel, Maryland
07.2019 - 05.2021
  • Maintained pallets in organized and re-usable condition for drivers.
  • Sanitized trailers, door handles, walls and floors to prevent spreading of germs.
  • Documented trailer numbers and time of entry and departure to and from loading dock.
  • Unloaded trailers of packages, pallets, cardboard and debris.
  • Operated and drove forklift to remove pallets and stacks of cardboard form trailers.
  • Communicated with various departments and employees by radio to give status of trailers.

Part-Time Medical Device Technician

Heritage Environmental Services LLC
Indianapolis, IN
09.2019 - 11.2020
  • Provided inspection services in client hospitals, including collection bin inspections and data collection via mobile application.
  • Determined most appropriate manner in which to remove medical devices to eliminate contamination.
  • Maintained consistent work environment, oversaw intricate daily tasks such as documenting start time, time of arrival to the facility, work-time, departure time from the facility and time of arrival home.
  • Packaged full containers for shipment and conducted other various facility inspections as required.

Family Caregiver

At Home
Baltimore, Maryland
11.2016 - 06.2019
  • Assisted with meal preparation and medication reminders.
  • Engaged patient in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Clinical Technician Intern

Johns Hopkins Hospital
Baltimore, MD
05.2016 - 11.2016
  • Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
  • Educated clients about long-term health benefits of balanced diets and exercise programs.
  • Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals.
  • Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning.
  • Monitored blood pressure, temperature levels and blood glucose levels.
  • Conducted bladder scans, EKG's, bed weights, re-positioned patients, changed bed linens and other patient care.

Home Health Aide

Bayada Home Health
Windsor Mill, MD
05.2015 - 05.2016
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.

Education

Associate of Arts - Accounting

The Community College of Baltimore County
Catonsville, MD

Continuing Education/Dispensary Tech. I & II

Howard Community College
Columbia, MD
05.2022

Patient Care/Clinical Technician Training

Johns Hopkins School of Nursing
Baltimore, MD
09.2016

Skills

  • Planning and Leading Activities
  • Individual and Group Care
  • Progress Reports and Documentation
  • Relationship Building
  • Empathy
  • Communication Skills
  • Problem- solving Skills
  • Product Knowledge
  • Adaptability
  • Acting Ability
  • Time Management Skills

Timeline

Part-Time Medical Device Technician

Heritage Environmental Services LLC
09.2019 - 11.2020

Part-Time Pallet Patch Worker

United Parcel Service, UPS
07.2019 - 05.2021

Family Caregiver

At Home
11.2016 - 06.2019

Clinical Technician Intern

Johns Hopkins Hospital
05.2016 - 11.2016

Home Health Aide

Bayada Home Health
05.2015 - 05.2016

Associate of Arts - Accounting

The Community College of Baltimore County

Continuing Education/Dispensary Tech. I & II

Howard Community College

Patient Care/Clinical Technician Training

Johns Hopkins School of Nursing

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Margo Mercer-HillHealthcare Professional