Margo Ruwe Moseman
Fremont,USA
Summary
Dynamic front desk receptionist with a proven track record at Super8, excelling in customer service and problem-solving. Recognized for maintaining a meticulously organized environment while adeptly managing high call volumes. Strong attention to detail and effective telephone etiquette ensure exceptional client interactions, contributing to enhanced customer satisfaction and operational efficiency. Motivated individual with exceptional customer service and communication skills. Adept at developing relationships with customers, colleagues, and management. Experienced in managing multi-line phone systems, greeting guests, and organizing office supplies.
Overview
19
19
years of professional experience
Work History
Personal Care Giver
Timm Family
Nickerson, Nebraska
05.2025 - Current
- Administered medication according to prescribed schedules and guidelines.
- Provided companionship and emotional support to enhance quality of life.
- Maintained cleanliness and organization in living spaces for a safe environment.
- Monitored health conditions and reported changes to family members as needed.
- Assisted patients with daily personal hygiene.
- Provided emotional support to clients and families during difficult times.
- Performed light housekeeping duties such as changing bed linens, washing dishes, vacuuming floors.
- Provided personal care and companionship to elderly clients in their homes.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and transferring.
- Assessed the physical condition of the client on a regular basis and reported any changes or concerns to supervisor.
- Prepared meals according to prescribed diets while monitoring fluid intake and output levels.
- Cooked appetizing and satisfying meals and snacks.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Improved patient outlook and daily living through compassionate care.
- Administered medication as prescribed by physicians in accordance with state regulations.
- Tracked and reported clients' progress based on observations and conversations.
- Kept detailed notes about the progress of each patient's health status.
- Took initiative in providing comfort measures for pain management when needed.
- Followed care plan and directions to administer medications.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
- Demonstrated empathy towards patients while maintaining professional boundaries.
- Maintained accurate records of services provided to each client.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored vital signs such as pulse rate, temperature, respiration rate and blood pressure when necessary.
- Reported concerns to nurse supervisor to promote optimal care.
- Ambulated individuals around home, public, and medical locations.
- Maintained accurate records of client care plans and progress notes.
- Assisted with meal preparation and ensured proper nutrition was maintained.
- Followed safe lifting and transferring techniques to transport residents.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Helped clients get in and out of beds and wheelchairs.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Monitored health and well-being of clients and reported significant health changes.
Front Desk Receptionist
Den-Wil-Management
Fremont, Nebraska
09.2024 - 04.2025
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
- Monitored front desk traffic to support customer satisfaction.
- Established and maintained good communications with personnel and clientele.
- Assisted with completion of forms or sign-in procedures.
- Answered questions about company location and hours of operation.
- Welcomed on-site visitors and directed to appropriate personnel.
- Maintained cleanliness and organization of public areas and conference rooms.
- Entered data into company software system.
- Opened and closed main office in alignment with established security procedures.
Lead Assistant To the Managers
BigLots
Fremont, Nebraska
09.2023 - 09.2024
- Handled incoming and outgoing mail with timely attention.
- Handled confidential matters discretely by maintaining strict confidentiality policies.
- Monitored inventory levels of office supplies to ensure adequate stock was always available.
- Communicated with maintenance personnel to report facility issues.
- Documented and distributed messages to support timely communications.
- Provided assistance with mail distribution, package delivery and pickup services.
- Developed strong relationships with vendors to ensure timely delivery of supplies at competitive prices.
- Tracked employee attendance records using timekeeping software applications.
- Ensured that all safety protocols were followed according to established guidelines.
- Received payments and recorded receipts for services.
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.
- Maintained tidy, presentable reception area with necessary stationary and materials.
- Heard and resolved complaints from customers and public.
- Greeted persons entering establishment, determined nature, and purpose of visit and direct and escort them to specific destinations.
- Organized and filed important documents in filing cabinets or in online document storage solutions.
- Provided information about establishment, such as location of departments and offices, employees within organization, and services provided.
- Interacted with management and colleagues to resolve important administrative matters.
- Maintained office equipment and reported malfunctions for servicing.
- Prepared outgoing mail and courier deliveries and sorted and distributed incoming mail.
- Used job-related software to update office expense and costs records.
- Analyzed data to determine answers to questions from customers and members of public.
- Prepped meeting and training rooms for conferences and special events.
- Worked at main office but worked at many locations as help was hard to keep so working at home office was not a permanent position as it was told it was to be.
- Open and close the store.
- Count down draws at end of night and do deposit.
- Enter all draw deposits into computer and and discrepancies in the draws.
- Count safe.
- If opening the store count draws to $199 count safe to insure it has $3500 in it. Count cash box to make sure it match what closing manage or lead had counted it to the night before.
- Put draws in registers and one each register.
- Assign each employee their task for the morning when they would come in. If I was mid shift manager then I would keep them on task and if I was closing manager then I would make sure they did their closing task.
Office Manager
C & D Trucking, LLC
Hooper, Nebraska
02.2007 - 08.2022
- Ordered change for store and did deposits.
- Made sure shopping carts were brought in on timely manners and store was kept clean.
- Dealt with customer issues and return and exchanges and any refunds.
- Made sure all doors were locked and alarms were turned on at night or turned off in the morning.
- Hired and Fired drivers.
- Did all Licensing at trucks and trailer.
- Answered phones talk to all customers.
- Did all payroll.
- Did all paperwork for Department of Transportation in Lincoln.
- Filed all appropriate paperwork with Traffic Consultants in Lincoln and Paid quarterly fees for road uses.
- Filed paperwork for IFTA stickers.
- Set trucks up for servicing when needed.
- Scheduled all loads for all trucks.
- Did all invoices for customers. Took all incoming mail and outgoing mail and did what need to be done with it. Input everything into computer.
- Maintained all checking accounts and credit cards.
- Ordered all truck supplies and office supplies and took messages as needed.
- Set drivers up for annual drug testing.
- Paid all bills.
- Called anyone for any maintenance that needed to be done.
- Updated computer software and programs as needed.
- Filed all business records in filing cabinet.
- Did business Taxes every year.
- Had any and all legal papers drawn up for signatures.
Education
CPhT - Pharmacy Technican
Nebraska University Omaha
Omaha, Nebraska12.2000
Program Summary - Early Childhood Education: Child Development
Kansas State University
Manhattan, Kansas09.1996
Some College (No Degree) - Nursing
Kansas State University
Salina, KansasNo Degree - Nutritional Science
Kansas State University
Salina, KansasSkills
- Problem solving
- Detail oriented
- Polite communication
- Medication administration
- Patient monitoring
- Meal preparation
- Personal hygiene assistance
- Light housekeeping
- Customer service
- Appointment scheduling
- Conflict resolution
- Inventory management
- Record keeping
- Attention to detail
- Effective communication
- Team collaboration
- Time management
- Safe driving
- Recreational activities
- Compassionate care
- First aid and safety
- Social interaction
- Care plan management
- Ambulation assistance
- Dementia care
- Quality program protocols
- Case management
- Medication organization
- Client documentation
- Client transportation
- Toileting assistance
- Clinical quality program standards
- Grooming assistance
- Companionship
- First aid training
- Personal hygiene
- Behavior redirection
- Disability support
- Routine management
- Bathing assistance
- Behavioral management
- Progress documentation
- Dressing assistance
- Care plan assessment
- Physical therapy support
- Transportation services
- Medication management
- Emotional support
- Dietary monitoring
- Assisted lifting
- Empathetic listening
- Client companionship
- Case management experience
- Bedridden care
- Fall prevention
- Patient care
- Patient lifting techniques
- Community activities
- Shopping and errands
- Nutrition
- Compassionate client care
- Cooking and meal preparation
- State regulations
- Client safety and first aid
- Records management
- Patient companionship
- Incontinence care
- Care plan adherence
- Autism support
- Incident reporting
- Compassionate communication
- Patient advocacy
- Daily living assistance
- Dining room support
- Housekeeping
- Verbal and written communication skills
- Medical office administration
Affiliations
- I Luther Church for 7 year this included being a Sunday School teach for a few years while we were short a teach or filling in for teacher's if they were sick. I took kids offerings from all four classes and put in register and turned into bookkeeper.
Accomplishments
- I was a Girl Scout Leader For 14 years the Girl Scouts in Hooper, Uehling, Nickerson, Scribner and surrounding areas.
- And became the Cookie Cupboard for one of our areas for 10 years as well as the Candy cupboard in the fall.
Timeline
Personal Care Giver
Timm Family
05.2025 - Current
Front Desk Receptionist
Den-Wil-Management
09.2024 - 04.2025
Lead Assistant To the Managers
BigLots
09.2023 - 09.2024
Office Manager
C & D Trucking, LLC
02.2007 - 08.2022
CPhT - Pharmacy Technican
Nebraska University Omaha
Program Summary - Early Childhood Education: Child Development
Kansas State University
Some College (No Degree) - Nursing
Kansas State University
No Degree - Nutritional Science
Kansas State University