Margreat Gonzalez
Sacramento,CA
Summary
Efficient and motivated employee eager to apply time management and organizational skills in various environments. Pursuing employment options where good customer service and positive attitude will make a difference.
Overview
8
8
years of professional experience
Work History
Student Registration Technician
Highlands Community Charter School
Sacramento, California
10.2023 - Current
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Ensured compliance with relevant school policy/regulations.
- Reviewed all documentation prior to submission for accuracy.
- Tracked progress on assigned tasks regularly.
- Performed basic clerical duties such as scanning/photocopying.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Explained forms and documents to incoming students/staff and confirming comprehension.
- Provide support for new incoming students, returning students, and staff with various request.
- Provide language support to a largely diverse community.
Client Liaison
Nelson and Kennard
02.2022 - 10.2023
- Coordinated with internal teams to ensure that all client requests were addressed promptly and accurately.
- Resolved any customer complaints or issues in a timely manner.
- Assisted in developing client relationships by providing outstanding customer service.
- Developed detailed reports for clients on a regular basis, outlining progress and achievements.
- Communicated regularly with clients via phone, email, or video conferencing regarding their projects and goals.
- Gave customers office information, answered concerns and set up appointments by telephone.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Product Operations Specialist
Gap Inc, Old Navy
Sacramento, CA
03.2020 - Current
- Managed scheduling, training and inventory control.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Conducted office inventory checks and requested restock of supplies.
Department Lead
Gap Inc
Sacramento, CA
05.2018 - 03.2020
- Managed effective stock rotation and inventory placement.
- Oversaw department schedule, projects and quality standards.
- Put together special displays and coached employees on latest promotions.
Brand Associate
Gap Inc
Sacranento, CA
08.2016 - 05.2018
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Education
General Office Services
Asher College
Sacramento, CA05.2020
Business Administration And Management
American River College
Sacramento, CASkills
- Friendly, positive attitude
- Critical thinking
- Customer service
- Excel Spreadsheets /Powerpoint
- Data gathering and documentation
- Fluent in Spanish
- Planning & organizing
- Presentation skills
- Strong Interpersonal skills
- Meeting planning and leadership
- Good work ethic
- Communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Student Registration Technician
Highlands Community Charter School
10.2023 - Current
Client Liaison
Nelson and Kennard
02.2022 - 10.2023
Product Operations Specialist
Gap Inc, Old Navy
03.2020 - Current
Department Lead
Gap Inc
05.2018 - 03.2020
Brand Associate
Gap Inc
08.2016 - 05.2018
General Office Services
Asher College
Business Administration And Management
American River College