Margret Mabruk
Summary
Detail-oriented hospitality professional with over 10 years of experience in hotel operations, group sales support, event planning, group housing and guest services. Skilled in managing room blocks, billing, banquet event orders and forecasting, and cross-functional coordination. Recognized for delivering exceptional guest experiences while maintaining strong client relationships that drive revenue growth.
Overview
14
14
years of professional experience
Work History
Event Manager
Le Meridien Houston Downtown
Houston, Texas
04.2026 - Current
- Coordinated event logistics, leading to smooth execution and high guest satisfaction
- Led twice-weekly Banquet Event Order (BEO) meetings to review event logistics, coordinate with departments, and ensure seamless execution of client events.
- Created and tracked detailed event budgets, ensuring financial adherence throughout planning.
- Supervised on-site staff, delivering guidance and support to enhance event
- Developed detailed banquet event orders
- Posted Marriott Event Points post-event to each client
- Collaborated with clients to customize event themes and experiences.
- Provided support to attendees before, during, and after the event as needed.
- Served as primary contact person responsible for responding to inquiries about events.
- Resolved any issues that arose during the course of an event in a timely manner.
- Created detailed timelines for the execution of each event.
Group Rooms Coordinator
Le Méridien Houston Downtown
Houston, TX
03.2023 - 04.2026
- Managed group room blocks, rooming lists, and balanced inventory to optimize occupancy.
- Created 18-day forecasts and oversaw group billing and master accounts to ensure accurate financial tracking.
- Coordinated with sales and operations teams to ensure seamless group execution
- Coordinated group bookings and room assignments for large events and conferences.
- Managed communication between clients and hotel staff for seamless service delivery.
- Oversaw pre-arrival preparations to ensure guest satisfaction upon check-in.
- Maintained accurate records of group reservations using property management systems.
Sales Coordinator
Marriott Houston Hobby Airport
Houston, TX
07.2022 - 03.2023
- Coordinated event logistics and scheduling for Sales & Catering Managers, ensuring seamless execution of events.
- Maintained organized documentation and managed CI/TY system entries to support operational efficiency.
- Conducted site inspections to verify meeting spaces met event requirements and standards.
- Managed client inquiries and facilitated bookings for hotel services and accommodations.
- Monitored inventory levels of sales materials and ensured timely replenishment.
- Maintained accurate records of client interactions and follow-up activities in CITY system.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Performed follow-up calls with customers after each sale was completed.
- Greeted and assisted customers to foster positive experiences.
- Operated register, handled cash and processed credit card transactions.
Front Desk Agent
The Westin Galleria
Houston, TX
07.2021 - 04.2022
- Delivered exceptional guest service, promptly resolving concerns to enhance guest satisfaction.
- Operated Lightspeed PMS, efficiently processing payments and deposits to ensure smooth transactions.
- Coordinated transportation and provided tailored local recommendations to enrich guest experiences.
Customer Service Representative
Conduit Global
Houston, TX
08.2020 - 02.2021
- Coordinated non-emergency medical transportation for healthcare members, ensuring timely access to necessary services.
- Maintained high service and accuracy standards while working remotely, contributing to overall customer satisfaction.
- Provided exceptional customer support across multiple communication channels.
- Resolved customer inquiries efficiently and effectively to enhance satisfaction.
- Maintained detailed records of customer interactions and transactions.
Front Desk Roles
Renaissance Plano, Le Méridien Dallas, Holiday Inn Express Addison
Dallas, TX
04.2017 - 01.2020
- Handled guest check-ins/outs, billing, and service recovery.
- Managed guest check-ins/outs and billing, ensuring seamless service recovery.
- Facilitated professional communication across departments to enhance guest experience.
Restaurant Hostess/Server
Marriott Hotel
Portland, ME
04.2016 - 03.2017
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Managed reservations efficiently to ensure smooth guest flow.
- Assisted servers by communicating guest needs and special requests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers and escorted them to their tables.
- Processed customer orders efficiently using point-of-sale systems.
- Managed cash transactions accurately, ensuring secure handling of payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Airport Customer Service Agent
Southwest Airlines
Portland, ME
05.2015 - 04.2016
- Assisted passengers with check-in procedures and baggage handling.
- Resolved customer inquiries and complaints in a timely manner.
- Coordinated boarding processes to ensure smooth flight departures.
- Provided information about flight schedules and gate changes.
- Utilized booking systems to update passenger itineraries and reservations.
Restaurant Server
Cedars Nursing Facility
Portland, ME
05.2012 - 05.2015
- Provided attentive service to residents during meal times.
- Assisted kitchen staff in food preparation and serving.
- Maintained cleanliness of dining areas and utensils.
- Communicated resident dietary needs to kitchen staff.
- Fostered positive relationships with residents through friendly interactions.
Education
High School Diploma - General Studies
Portland High School
Portland, MEHigh School Diploma - Fashion Marketing & Design
Portland Arts & Technology High School
Portland, MESkills
- Event Planning
- Banquet Event Orders
- Group Billing
- Room Inventory Management
- Hospitality Operations
- Forecasting
- Guest Services
- Cvent Passkey
- Lightspeed
- MARSHA
- OPERA
- CI/TY
- Microsoft Office (Word, Outlook, Excel)
- Time Management
- Organizational Skills
- Communication
- CTAC
Timeline
Event Manager
Le Meridien Houston Downtown
04.2026 - Current
Group Rooms Coordinator
Le Méridien Houston Downtown
03.2023 - 04.2026
Sales Coordinator
Marriott Houston Hobby Airport
07.2022 - 03.2023
Front Desk Agent
The Westin Galleria
07.2021 - 04.2022
Customer Service Representative
Conduit Global
08.2020 - 02.2021
Front Desk Roles
Renaissance Plano, Le Méridien Dallas, Holiday Inn Express Addison
04.2017 - 01.2020
Restaurant Hostess/Server
Marriott Hotel
04.2016 - 03.2017
Airport Customer Service Agent
Southwest Airlines
05.2015 - 04.2016
Restaurant Server
Cedars Nursing Facility
05.2012 - 05.2015
High School Diploma - General Studies
Portland High School
High School Diploma - Fashion Marketing & Design
Portland Arts & Technology High School