Summary
Overview
Work History
Education
Skills
Timeline
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Margrett Mcbay

Foley,AL

Summary

Enthusiastic Claims Specialist examines claims, negotiates and processes settlements and verifies insurance coverage. Attentive team player consistently treats clients fairly and equitably. Motivated to succeed in fast-paced and deadline-driven professional environment.

Overview

10
10
years of professional experience

Work History

Claims Specialist

United Concordia Dental
11.2022 - 07.2023
  • Assist callers with benefits details and claim submissions
  • Managed over 50 customer calls per day.
  • Softphone skills
  • High metrics
  • Provider/Customer relations

Customer Support Specialist

  • Assist Members with technical issues
  • Call Center Duties
  • Submit tickets for orders that need assistance
  • Assist members with account inquiries
  • Solve customers' problems or concerns with one stop resolution.

Technical Support Advisor

  • Performed daily maintenance of computer systems to keep network processes fluid
  • Responded to support tickets in a timely manner to improve customer service
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting hardware
  • Assisted in technical support process refinement to improve customer service and support
  • Assisted online users via live chat, web conference, and phone to resolve issues related to software and system use and access
  • Assessed and evaluate issues to determine appropriate troubleshooting methods for remediation
  • Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices
  • Maintained composure and patience in the face of difficult customer situations, applying de-escalation techniques and positive customer support
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
  • Kept customers informed about issue resolution progress and provided updated estimated times for one-call resolution on a regular basis.

General Manager

Domino's Pizza
07.2018 - 12.2020
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Patient Care Technician

Fresenius Dialysis Center
03.2013 - 06.2018
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Collected and transported specimens to prepare for lab testing.

Education

BBA - Business Administration And Management

Strayer University
Remote/ West Virginia
05.2024

Skills

  • Call center
  • 10-Key Touch
  • Conflict Mediation/Resolution
  • Managing Multiple Tasks
  • Customer Relations
  • Medical Terminology Knowledge
  • CRM Software
  • Customer Relationship Management
  • Membership Inquiries and Renewals
  • Technical Support

Timeline

Claims Specialist

United Concordia Dental
11.2022 - 07.2023

General Manager

Domino's Pizza
07.2018 - 12.2020

Patient Care Technician

Fresenius Dialysis Center
03.2013 - 06.2018

Customer Support Specialist

Technical Support Advisor

BBA - Business Administration And Management

Strayer University

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Margrett Mcbay