Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
Generic
Open To Work

Marguena Mede Thermot

Enfield,CT

Summary

Detail-oriented professional with a unique blend of experience in pharmacy operations and administrative support. Proven expertise in patient support, medication management, and data integrity, consistently resolving high-volume inquiries while ensuring regulatory compliance. Highly adaptable and proficient in various HRIS and pharmacy software systems, committed to leveraging a strong foundation in patient care and administrative excellence to excel as a Medication Support Coordinator. A track record of enhancing operational efficiency and delivering exceptional service underscores a dedication to improving patient outcomes and organizational success.

Overview

13
13
years of professional experience

Work History

Bilingual Client Relationship Manager

PayReel
02.2024 - Current
  • Directed end-to-end processing of high-volume payroll and invoices, ensuring 100% accuracy and compliance.
  • Managed diverse client accounts and their inquiries, providing comprehensive administrative support and managing detailed reports and records.
  • Managed compliance processes including I-9 verification and E-Verify system utilization, ensuring audit readiness and regulatory adherence.
  • REMOTE

HR Service Representative

Mass General Brigham
09.2023 - 02.2024
  • Provided administrative and technical support to over 80,000 users, resolving a high volume of inquiries related to HR policies and processes.
  • Maintained confidentiality and accuracy in employee case documentation using ServiceNow and other HRIS platforms.
  • REMOTE

Pharmacy Assistant

No Frills Pharmacy
08.2015 - 01.2017
  • Processed and filled a high volume of patient prescription orders, ensuring accurate medication dispensing.
  • Served as the primary point of contact for patients and physicians, managing 50-100 phone calls daily to resolve inquiries and facilitate communication.
  • Processed patient billing via a variety of insurance carriers and handled cash transactions.
  • Assisted in faxing medical history and confidential documents to hospitals and doctors.

Pharmacy Assistant

Superstore Pharmacy
05.2012 - 12.2014
  • Processed prescription orders in a fast-paced work environment, ensuring efficiency and accuracy.
  • Maintained inventory of medications and ensured proper storage and handling.
  • Handled customer transactions and verified identification for the dispensing of controlled substances.

Pharmacy Technician

Raymond Arseneau Pharmacy Long Term Care
12.2013 - 10.2014
  • Prioritized and prepared new prescriptions for delivery to residential care facilities using the Kroll software system.
  • Acted as a key liaison to physicians, contacting them for clarification on patient prescriptions and providing proactive updates to residences.
  • Ensured compliance with narcotic and controlled substance regulations through monthly counts and accurate documentation.

Education

Associate - Pharmacy Technician

Herzing College
10.2012

Skills

  • Patient Support & Care Coordination
  • Prescription Processing & Refill Management
  • Data Accuracy & Compliance
  • HRIS & Software Proficiency (ServiceNow, UKG Dimensions, PeopleSoft)
  • Billing & Insurance Processing
  • Interdepartmental Liaison
  • Bilingual: English & French
  • Microsoft Office Suite (Excel, Word, Outlook)

Languages

English
Native or Bilingual
French
Full Professional

Work Preference

Job Search Status

Open to work

Work Type

Full TimePart Time

Salary Range

$75000/yr - $200000/yr

Timeline

Bilingual Client Relationship Manager

PayReel
02.2024 - Current

HR Service Representative

Mass General Brigham
09.2023 - 02.2024

Pharmacy Assistant

No Frills Pharmacy
08.2015 - 01.2017

Pharmacy Technician

Raymond Arseneau Pharmacy Long Term Care
12.2013 - 10.2014

Pharmacy Assistant

Superstore Pharmacy
05.2012 - 12.2014

Associate - Pharmacy Technician

Herzing College

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