Marguerite Brakenbury
Sandpoint,ID
Summary
Dedicated professional focused on fostering supportive environments and building meaningful connections. Committed to contributing positivity to teams and communities while facilitating personal and professional growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Document Management Specialist/Front Desk Receptionist
Kaniksu Community Health
Sandpoint, Idaho
07.2024 - Current
- Collected and entered patient demographic data and insurance information into electronic health record system, enhancing data accuracy for efficient patient processing
- Verified insurance eligibility and claims, processed registration forms, and ensured compliance with HIPAA regulations and data standards
- Coordinated scheduling of patient appointments to optimize clinic workflow., managed provider calendars, and coordinated follow-up care to enhance patient experience and streamline clinic operations
- Welcomed patients warmly, fostering a positive experience and encouraging patient satisfaction in the clinic
- Responded to a high volume of phone calls and provided information on services and clinic policies
- Maintained organized records and delivered weekly production reports on data entry services to leaders, supporting data management and operational oversight
Front Office Receptionist
Spokane OBGYN
Spokane, Washington
11.2023 - 07.2024
- Greeted and checked in patients with professionalism and empathy, fostering a welcoming and respectful atmosphere that enhanced patient experience
- Scheduled appointments, managed calendars for multiple providers, and coordinated follow-ups to ensure seamless patient care
- Answered multi-line phones, triaged calls, and relayed messages to clinical staff
- Verified insurance coverage, collected payments, and kept up-to-date patients records in compliance with HIPAA regulations
- Aided with new patient onboarding, including intake forms and medical history collection
- Maintained organized front desk operations and supported clinical staff with administrative tasks to facilitate efficient daily operations
Preschool Teacher
Parkview Early Learning Center
Spokane, Washington
05.2023 - 11.2023
- Planned and implemented age-appropriate curriculum that supported social, emotional, cognitive, and physical development
- Created a safe, inclusive, and stimulating environment in the classroom that encouraged exploration and creativity
- Assessed individual students' needs and progress, maintaining open communication with parents and administration through regular updates and conferences to enhance student support
- Collaborated with fellow educators and support staff to develop and refine effective teaching strategies and classroom management techniques, fostering a cohesive learning environment
- Promoted positive behavior through guidance and structured routines, enhancing children's independence and self-regulation skills
- Maintained compliance with licensing regulations, health and safety standards, and school policies
Hiring Manager
McDonald's Restaurant
Medina, New York
11.2018 - 07.2022
- Conducted interviews and hired employees aligned with team culture and goals, fostering stronger team cohesion
- Supervised daily shifts of up to 10 staff, ensuring readiness and maintaining high standards of customer service to enhance guest experience
- Managed weekly inventory counts and placed orders, ensuring adequate stock levels to support seamless operations
Education
Bachelor of Science - Creative Writing
SUNY, Brockport
Brockport, NY05-2024
Skills
- Data entry and record management
- Data accuracy
- Multi-line phone operations
- Customer service and communication
- Written communication skills
- Recruitment and hiring
- Team collaboration
- Child development and classroom management
Certification
CPR & First Aid Certified
Affiliations
Recognition Committee- Kaniksu Community Health
References
References available upon request.
Timeline
Document Management Specialist/Front Desk Receptionist
Kaniksu Community Health
07.2024 - Current
Front Office Receptionist
Spokane OBGYN
11.2023 - 07.2024
Preschool Teacher
Parkview Early Learning Center
05.2023 - 11.2023
Hiring Manager
McDonald's Restaurant
11.2018 - 07.2022
Bachelor of Science - Creative Writing
SUNY, Brockport