Margurette Gast
Portage,IN
Summary
Logistics and shipping supervisor with experience supporting domestic and international LTL, FTL, and small-parcel shipments in manufacturing settings. Oversees shipping staff, resolves carrier and customs issues, reviews trade compliance documents, and helps keep orders accurate, on schedule, and aligned with production and customer needs.
Overview
23
23
years of professional experience
Work History
Logistics/Shipping Supervisor
Task Force Tips
Valparaiso, Indiana
06.2021 - Current
- Supervised shipping staff, set performance goals, and assisted with interviews, evaluations, and training.
- Supervised the shipping team for Task Force Tips firefighting equipment orders.
- Coordinated daily parcel and freight shipments with carriers.
- Managed shipping schedules, ensuring alignment with production requirements and customer demand.
- Supported domestic and international shipping for LTL, FTL, and small-parcel orders, keeping shipments accurate and on schedule.
- Acted as escalation contact for transportation, customs, carrier, and shipment problems, including damaged or lost freight claims.
- Resolved customer complaints related to shipment discrepancies or delays in a timely manner.
- Tracked operational performance, recommending process improvements that enhanced efficiency and service levels.
- Prepared weekly shipping reports and quotes, and worked with sales and customer service to support customer satisfaction.
- Verified packing accuracy for valves, nozzles, and hose equipment.
- Trained staff on shipping procedures and safety practices.
- Prepared bills of lading and shipping labels.
- Inspected outgoing orders for damage and corrected documentation.
- Maintained records of all outgoing shipments, ensuring that they were accurate and complete.
- Coordinated with carriers to schedule pickup and delivery times for shipments.
- Monitored staff performance to ensure compliance with company policies and procedures regarding packaging, labeling, and shipping deadlines.
- Provided training to new employees on proper operation of packing equipment and safety protocols.
- Developed inventory control systems that improved tracking of incoming and outgoing shipments.
- Implemented quality assurance processes for verifying the accuracy of shipments prior to departure.
- Created monthly reports on shipping activities for management review.
- Managed communication between customers, vendors, suppliers, and other stakeholders throughout the entire shipment process.
- Assisted in developing strategies for improving efficiency within the shipping department.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Scheduled materials shipments to ensure timely delivery to customers. and transportation for on-time delivery, reducing delays.
- Monitored workers and reviewed completed work for proper performance.
- Informed upper management or department heads about items loaded or problems encountered.
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
- Reported employee time, job expenses and inspections results in work records.
- Held staff meetings to share project information and address specific issues.
- Inspected equipment for wear, specifications adherence and issues.
- Completed or assisted with complex tasks to maintain workflow efficiency. with difficult or skilled tasks.
- Reviewed trade compliance documents and escalated policy or interpretation concerns.
- Partnered with engineering and purchasing teams to resolve product and shipping issues.
- Conducted regular audits of inventory levels stored in warehouses to ensure accuracy.
- Supervised shipping personnel to ensure efficient and accurate completion of tasks.
- Ensured safety protocols were followed when loading and unloading trucks or containers.
- Completed or assisted with complex tasks to maintain workflow efficiency. with difficult or skilled tasks.
Inside Sales Customer Service Manager
AMKUS (Sister Company to Task Force Tips)
05.2020 - 06.2021
- Enhanced customer satisfaction through dedicated support for internal and external customers, dealers, and distributors.
- Delivered technical support, processed orders, and managed customer accounts and documentation to ensure seamless operations.
- Coordinated with the shipping department to provide accurate shipping quotes and ensure timely order fulfillment.
- Ensured compliance with shipping and trade requirements, and resolved delivery and carrier issues.
Inside Sales Coordinator
Task Force Tips
09.2018 - 05.2020
- Coordinated inside sales support for fire nozzle and valve customers.
- Prepared quotes for distributors, departments, and apparatus buyers.
- Entered orders into sales systems and verified product details.
- Coordinated logistics and customer operations by processing orders, providing accurate shipping quotes, and managing customer databases to enhance service delivery.
- Monitored orders for delivery expectations and compliance standards, resolving discrepancies to maintain customer satisfaction.
Front-End Lead
Bass Pro Shop
01.2007 - 01.2008
- Managed front-end team at Bass Pro Shops to improve customer service delivery.
- Supervised front-end operations, coordinated staff schedules, and addressed customer concerns to enhance service quality.
- Supervised register openings, closings, and daily front end operations.
- Trained associates on POS procedures, payments, and return processing.
Customer Service Manager
Walmart
01.2004 - 01.2006
- Managed customer escalations and resolved service issues at Walmart front end.
- Coached associates on Walmart service standards and checkout procedures.
- Monitored self-checkout lanes and assisted customers with payment problems.
- Conducted customer service operations and performed register audits for compliance and accuracy.
Education
Thornton Fractional North High School
Calumet City, IL01-1993
Skills
- Domestic & International Shipping (LTL, FTL, Small-Parcel)
- Shipping compliance
- Trade Compliance & Documentation
- Time management
- Bills of billings
- Carrier coordination
- Logistics management
- Logistics coordination
- Order fulfillment
- Shipment tracking
- Process improvement
- ERP System Usage
- ERP software proficiency
- Inventory Control & Data Entry
- Inventory control
- Warehouse operations
- Shipping procedures
- Carrier & Customs Issue Resolution
- Safety and compliance
- Team leadership
- Team supervision
- Staff management
- Staff supervision
- Multi-tasking & Organizational Skills
- Time management
- Resource Allocation
- Attention to Detail
- Creating workflows
- Problem-solving abilities
- Problem solving
- Conflict resolution
- Effective communication
- Communication skills
- Dependable Performance
- Adaptability
- Customer relationship
- Microsoft Office proficiency
- Materials handling
- Process improvement
- Attention to detail
- Customer relationship
Timeline
Logistics/Shipping Supervisor
Task Force Tips
06.2021 - Current
Inside Sales Customer Service Manager
AMKUS (Sister Company to Task Force Tips)
05.2020 - 06.2021
Inside Sales Coordinator
Task Force Tips
09.2018 - 05.2020
Front-End Lead
Bass Pro Shop
01.2007 - 01.2008
Customer Service Manager
Walmart
01.2004 - 01.2006
Thornton Fractional North High School