Mari Laffey
Stanwood
Summary
Dynamic support services professional with over 9 years of experience in conflict resolution and customer advocacy within healthcare and retail environments. Expertise in appointment scheduling and team collaboration drives operational efficiency and enhances client satisfaction. Committed to fostering a welcoming atmosphere through exceptional interpersonal skills and keen attention to detail, ensuring every client feels valued and understood. Proven ability to adapt to diverse client needs while maintaining a focus on delivering outstanding service.
Overview
11
11
years of professional experience
Work History
Receptionist
Therapeutic Health Services
08.2025 - Current
- Welcomes high volumes of patients into clinic in a courteous manner both in person and on the telephone
- Assist and identifies special concerns of patients connecting them to appropriate staff or services
- Demonstrates the ability to diffuse tensions, problem solve and practice healthy conflict resolution skills with client population
- Transfer requests and needs to appropriate department to assist patient with questions and patient need
- Advocates for patient requests and needs for services
- Managed multi-line phone system and directed calls to appropriate departments.
- Assist patients with scheduling their appointments in person and on the telephone
- Accept patient payments and completes a receipt with all relevant information
- Take accurate and complete telephone messages and distribute messages in a timely manner
- Report and computer or customer service issues to Supervisor as they occur
- Prepare list of needed office supplies for Supervisor to approve
- Gather medical providers file and prepare daily for medical appointments
- Maintain reception area
- Distribute faxes as received
- Process lab results
- Schedule annual exams and blood work
- Instant message staff with regards to appointments
- Maintain strict confidentiality of patient information
Patient Care Coordinator
Island Crossing Counseling Services
08.2024 - 12.2024
- Welcomes high volumes of patients into clinic in a courteous manner both in person and on the telephone
- Assist and identifies special concerns of patients connecting them to appropriate staff or services
- Demonstrates the ability to diffuse tensions, problem solve and practice healthy conflict resolution skills with client population
- Transfer requests and needs to appropriate department to assist patient with questions and patient need
- Advocates for patient requests and needs for services
- Collects financial and insurance information from patients seeking admissions to program
- Assist patients with scheduling their appointments in person and on the telephone
- Accept patient payments and completes a receipt with all relevant information
- Take accurate and complete telephone messages and distribute messages in a timely manner
- Report and computer or customer service issues to Supervisor as they occur
- Prepare list of needed office supplies for Supervisor to approve
- Gather medical providers file and prepare daily for medical appointments
- Maintain reception area
- Distribute faxes as received
- Observe UA testing and complete appropriate documentation
- Process lab results
- Schedule annual exams and blood work
- Instant message staff with regards to appointments
- Maintain strict confidentiality of patient information
Server
Applebee's
01.2019 - 02.2020
- Deliver exceptional dining experiences, efficiently manage multiple tables, and maintain a positive attitude in a fast-paced environment.
- Consistently upsell menu items, boosting average check size and contributing to overall restaurant revenue growth.
- Work seamlessly with kitchen staff and fellow servers to ensure timely food delivery and customer satisfaction.
- Meticulously track orders, special requests, and dietary restrictions to provide personalized service and minimize errors.
- Assist in training new team members, sharing best practices and fostering a positive work environment.
- Synergize with kitchen staff and fellow servers to ensure seamless service flow, elevating guest experiences and operational efficiency.
Checker/Customer Service
Walmart
09.2017 - 11.2019
- Managed high-volume transactions, resolving customer issues promptly. Implemented efficient checkout processes, reducing wait times and enhancing customer satisfaction.
- Maintained meticulous cash handling accuracy. Ensured proper inventory management, conducting regular audits to minimize discrepancies and prevent losses.
- Provided exceptional customer service, addressing inquiries and concerns with empathy.
- Resolved customer concerns with empathy, fostering positive relationships.
- Collaborated with team to ensure smooth operations and exceptional service.
Server
Blazing Onion Burger
08.2016 - 07.2017
- Delivered exceptional customer service, ensuring guest satisfaction. Managed high-volume orders efficiently, contributing to improved table turnover rates.
- Maintained meticulous attention to detail in order accuracy and presentation. Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Cultivated a positive dining atmosphere through energetic and attentive service, consistently receiving commendations from guests and management.
- Fostered seamless communication between front-of-house and kitchen staff, enhancing operational efficiency and ensuring timely food delivery to guests.
Checker
Safeway
12.2015 - 03.2016
- Provided exceptional customer service, addressing inquiries and resolving issues promptly. Assisted elderly and disabled customers, ensuring their comfort.
- Streamlined checkout process, reducing wait times and enhancing customer satisfaction. Implemented efficient cash handling procedures, minimizing errors.
- Maintained meticulous accuracy in transactions and inventory management. Ensured compliance with food safety regulations and store policies.
- Optimized checkout efficiency, reducing wait times and boosting customer satisfaction. Implemented precise cash handling procedures for error minimization.
- Provided attentive assistance to elderly and disabled customers, ensuring their comfort and positive shopping experience.
Education
Associate of Science -
Edmonds Community College
Edmonds, WA01.2027
Bachelor of Science - Criminal Justice
Whitworth University
Spokane, WA01.2027
Skills
- Conflict Resolution
- Customer Advocacy
- Appointment Scheduling
- Team Collaboration
- Time Management
- Multitasking
- Interpersonal Skills
- Data Entry
- Attention to Detail
- Problem Solving
- Patient Care
- Customer Service
- Organizational Skills
- Reception Management
- Patient Advocacy
- Scheduling Software
- Organization skills
- Time management
Accomplishments
- Graduated Summa Cum Laude 2017
- Earned "Beyond the Call Award" in 2025.
LANGUAGES
Spanish (Highly proficient)
Timeline
Receptionist
Therapeutic Health Services
08.2025 - Current
Patient Care Coordinator
Island Crossing Counseling Services
08.2024 - 12.2024
Server
Applebee's
01.2019 - 02.2020
Checker/Customer Service
Walmart
09.2017 - 11.2019
Server
Blazing Onion Burger
08.2016 - 07.2017
Checker
Safeway
12.2015 - 03.2016
Associate of Science -
Edmonds Community College
Bachelor of Science - Criminal Justice
Whitworth University
INTERNSHIPS
- PARALEGAL- Stillaguamish Tribe of Indians