Mari Shimota
Lakeville,Minnesota
Overview
7
7
years of professional experience
Work History
E-Commerce Assistant Account Manager
The Line Up
07.2023 - 12.2023
- Enhanced customer satisfaction by managing and resolving all order-related issues promptly.
- Provided exceptional customer service through prompt response times, accurate information, and empathetic communication skills.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Pre-Production Prep Specialist
The Line Up
07.2023 - 12.2023
Merchandising Assistant Manager
Nordstrom Rack
01.2021 - 03.2022
- Increased sales by creating visually appealing merchandise displays and product arrangements.
- Enhanced customer satisfaction by providing knowledgeable assistance and recommendations on products.
- Streamlined in-store merchandising processes, reducing time spent on tasks while maintaining visual standards.
- Ensured proper ticketing of items following price adjustments or promotions, minimizing discrepancies at checkout points.
- Trained new hires in store policies and procedures related to merchandising duties.
- Produced weekly, monthly, quarterly and yearly sales reports for senior management.
Sales Associate
Nordstrom
05.2017 - 01.2021
- Established quality relationships with customers to understand personal needs and create personalized styling experiences
Education
BACHELOR OF SCIENCE - APPAREL MERCHANDISING AND DESIGN
Iowa State University
01.2021
APPAREL DESIGN
Accademia Italiana
Skills
- Computer Aided Design
- Microsoft Office Suite
- Adobe Creative Suite
- Lectra Kaledo Suite
- Flat Patternmaking
- Procreate
- Draping
Coursework
- Fashion Products and Markets
- Dress and Diversity in Society
- Computer Aided Patternmaking
- Fashion Show Production and Promotion
- Product development and Manufacturing
- Patternmaking I: Drafting and Flat Patterns
- Computer Integrated Textile and Fashion Design
- Textile Sciences
- Fashion Illustration
- Retail Merchandising
- Digital Textile Printing
- Patternmaking II: Draping
- Apparel Assembly Process
- Computer Integrated Design
References
- Sherri Schable, Camp Director, 612.910.7267, sschaib@charter.net
- Hue Alvi, Accessories and Shoes Department Manager, 708.890.2424, humera.alvi@nordstrom.com
Timeline
E-Commerce Assistant Account Manager
The Line Up
07.2023 - 12.2023
Pre-Production Prep Specialist
The Line Up
07.2023 - 12.2023
Merchandising Assistant Manager
Nordstrom Rack
01.2021 - 03.2022
Sales Associate
Nordstrom
05.2017 - 01.2021
BACHELOR OF SCIENCE - APPAREL MERCHANDISING AND DESIGN
Iowa State University
APPAREL DESIGN
Accademia Italiana
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