Mari Tavdgiridze
Brooklyn,NY
Summary
Result-oriented leader with 5+ years of experience in healthcare program management, specializing in Consumer Directed Personal Assistance Program and Intake operations. proven track record of successfully overseeing program development, implementation and performance improvement.
Strong leadership abilities, with a demonstrated capacity to lead and motivate teams, manage recourses, and drive process enhancements.
In-depth knowledge of CDPAP regulations, intake procedures and care coordination best practices.
Proficient in budget management, data analysis and quality assurance.
Overview
6
6
years of professional experience
Work History
Director of Intake Dept and CDPAP
Caring Professionals Inc
05.2023 - Current
- Provide strategic direction and leadership for the CDPAP program, ensuring compliance with regulations, achieving program objectives, and delivering high quality services
- Develop and implement program policies, procedures and guidelines, ensuring alignment with regulatory requirements and best practices
- Lead and inspire a team of 60+ employees including CDPAP coordinators, authorization specialists, HR representative, compliance officers, intake specialists, enrollment specialists, retention team etc. providing guidance, training and performance evaluations
- Conduct regular audits and reviews to ensure compliance with regulations, maintain quality standards, and identify areas of improvement
- Direct the intake department, overseeing the intake process of CDPAP and PCA patients
- Develop and implement intake procedures, ensure compliance with program requirements and streamlining processes for enhanced efficency
Operations Manager
Caring Professionals Inc
03.2021 - 04.2023
- Supervised CDPAP staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
CDPAP Coordinator
Caring Professionals Inc
04.2018 - 01.2020
Nursing Coordinator
Home Family Care Inc.
05.2017 - 04.2018
Education
Master of Science - Psychology
Pace University
New York, NY12.2019
Bachelor of Science - Psychology
Brooklyn College Academy
Brooklyn, NY05.2017
Skills
- Program Development
- Process Optimization
- Compliance and Quality Assurance
- Leadership and Team Management
- Strong Interpersonal and Communication Skills
Languages
Russian
Native or Bilingual
Georgian
Native or Bilingual
Timeline
Director of Intake Dept and CDPAP
Caring Professionals Inc
05.2023 - Current
Operations Manager
Caring Professionals Inc
03.2021 - 04.2023
CDPAP Coordinator
Caring Professionals Inc
04.2018 - 01.2020
Nursing Coordinator
Home Family Care Inc.
05.2017 - 04.2018
Master of Science - Psychology
Pace University
Bachelor of Science - Psychology
Brooklyn College Academy
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