MARI TCHOKHONELIDZE
Brooklyn,NY
Summary
- Dedicated, customer-focused, and highly motivated professional with experience in retail sales, customer service, cashier operations, boutique environments, and small business management. Passionate about helping customers, building positive relationships, and creating welcoming and professional experiences that encourage customer satisfaction and loyalty.
- Experienced in assisting customers with product selection, personalized recommendations, fittings, sales support, and transaction processing while maintaining high standards of professionalism and attention to detail. Skilled in customer communication, problem solving, multitasking, inventory support, visual merchandising, and daily business operations.
- In addition to retail experience, successfully owned and managed a food service business, gaining valuable experience in entrepreneurship, customer relations, operations management, organization, time management, and business development. This experience strengthened my ability to work independently, take initiative, adapt to challenges, and consistently deliver quality service.
- Known for being dependable, responsible, friendly, and approachable, with strong interpersonal and communication skills. I am a quick learner with a positive attitude, strong work ethic, and a genuine commitment to helping both customers and businesses succeed. I thrive in team environments, work well under pressure, and remain flexible as priorities and customer needs change.
- My goal is to contribute to a professional organization where I can continue to grow, develop new skills, and make a positive impact through exceptional customer service and dedication.
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate /Customer Service Associate Cashier
La Plume Lingerie / Princess Lingerie Boutique Cor
04.2023 - Current
- Processed customer transactions efficiently at a busy retail location.
- Handled cash register operations and maintained accurate cash drawer balances.
- Assisted customers with product inquiries and provided excellent service.
- Managed inventory restocking and organized merchandise displays effectively.
- Assisted customers in product selection and provided personalized service.
- Resolved customer inquiries and issues with efficiency and courtesy, enhancing customer satisfaction.
- Educated customers on product features and proper usage, leading to informed purchasing decisions.
- Adhered to company initiatives and achieved established goals.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Manager in Charge
Self Owned Food Business(Tokyo Sushi)
01.2020 - 02.2023
- Managed daily restaurant operations and ensured smooth service flow.
- Trained and supervised staff in food handling and customer service standards.
- Developed staff schedules to optimize coverage during peak hours.
- Oversaw financial transactions and managed cash handling procedures effectively.
- Enhanced guest experiences through attentive service and effective problem resolution.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Conducted regular staff meetings to communicate updates and address concerns.
- Coordinated inventory management and supply ordering to ensure optimal stock levels.
- Implemented health and safety protocols to comply with regulations.
- Coordinated catering services for special events within the facility.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Maintained detailed records of sales transactions and daily shift reports.
Education
Bachelor of Science - Business Administration And Management
Ivane Javakhishvili Tbilisi State University
Tbilisi,Georgia08-2014
Skills
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Problem-solving
Excellent people skills
Reliable and punctual
Goal oriented
Outgoing personality
Cash handling
Flexible schedule
Conflict resolution
Client service
Store opening and closing
Guest relations
Negotiation tactics
Persuasion techniques
Product demonstrations
Friendly and outgoing
Product guidance
Certification
• Valid Driver’s License (2023)
• Possesses reliable transportation and scheduling flexibility
• Able to travel between locations and adapt to changing business and customer service needs
• Dependable, punctual, and available for flexible work schedules
Languages
Georgian
English
Russian
Timeline
Sales Associate /Customer Service Associate Cashier
La Plume Lingerie / Princess Lingerie Boutique Cor
04.2023 - Current
Manager in Charge
Self Owned Food Business(Tokyo Sushi)
01.2020 - 02.2023
Bachelor of Science - Business Administration And Management
Ivane Javakhishvili Tbilisi State University