Angel Medina
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Machine Operator.
Altium Packaging
Zephyrhills, FL
11.2023 - Current
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Measure completed pieces to find product irregularities
- Check the functionality and quality of products and subassemblies
- I
Debt Collector
Valentine & Kebartas
Lawrence, MA
11.2020 - 01.2022
- Maintained a high volume of calls to meet the demands of a busy group
- Looked over collection reports to see how far collections had progressed and how much money was still owed
- Contacted clients who were behind on payments to set up payment plans and discuss restructuring options
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Achieved high customer satisfaction, empathetically handling debtor communications and providing clear, helpful information.
Journeyman Electrician
Mec Electrics Inc.
Oswego, NY
12.2016 - 11.2019
- Identified problems and devised effective solutions
- Followed safety protocols, OSHA standards, and building codes in the installation of systems, the operation of equipment, and the handling of materials
- Looked over existing electrical systems to see if they needed any maintenance, repairs, or updates
- Assisted with system installations, trench digging, and concrete breaking
- Repaired and installed new fixtures, wiring, circuits, and motors.
- Operated tools according to prescribed safety practices.
Education
High School -
John Adams High School
01.2003
Skills
- Excellent verbal and written communication skills
- Strong work ethic
- Organized and detail-oriented with a focus on compliance and accuracy
- Strong ability to handle high pressure situations with professionalism
- Team Leadership
- Bilingual -English/Spanish
- Exceptional problem solving and conflict resolution abilities
- Computer proficiency
- Strong typing and data entry skills
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Machine Operator.
Altium Packaging
11.2023 - Current
Debt Collector
Valentine & Kebartas
11.2020 - 01.2022
Journeyman Electrician
Mec Electrics Inc.
12.2016 - 11.2019
High School -
John Adams High School