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Results-driven insurance professional with over 6 years of experience at Travelers Insurance specializing in customer service, Spanish translation, and claims intake. Demonstrated expertise in handling complex customer interactions while maintaining exceptional service standards in high-volume environments. Skilled in insurance terminology, industry procedures, and claims documentation with proven ability to process information quickly and accurately. Excels at cross-functional collaboration to ensure optimal claim resolution while balancing customer needs with company policies. Bilingual (Spanish/English) with strong communication skills and a track record of improving operational efficiency and customer satisfaction metrics.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Bilingual translation professional fluent in Spanish and English. Adept at keeping original emotion, style and content of material. Well-versed in cultural context of conversations and situations. Ready to help team achieve company goals.

Skilled in both Spanish and English, I excelled as a Spanish Translator for Family Members, enhancing communication and translating complex content. Demonstrated exceptional client communication and empathy, particularly in high-pressure customer service roles. Achieved a significant increase in customer satisfaction, leveraging my fluency and verbal communication skills to meet diverse client needs. History of performing consecutive and simultaneous interpretation services in fast-paced settings. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Maria Acosta

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Spanish Translator

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High School Diploma - Mathematics

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Spanish Translator

High School Diploma - Mathematics

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