Maria Acosta Del Castillo
Santa Barbara,CA
Summary
Dedicated housekeeping professional with a proven track record at Miramar Rosewood Hotel, excelling in guest relations and meticulous cleaning. Skilled in chemical handling and daily room inspections, I consistently enhanced guest satisfaction by maintaining high cleanliness standards and promptly addressing requests, contributing to a 20% reduction in housekeeping complaints.
Overview
5
5
years of professional experience
Work History
Housekeeping Room Attendant
Miramar Rosewood Hotel
Montecito Santa Barbara California
02.2026 - Current
- Cleaned and sanitized guest rooms to ensure high standards of cleanliness and comfort.
- Replenished supplies, including toiletries and linens, maintaining inventory levels for efficiency.
- Reported maintenance issues promptly to enhance guest satisfaction and room quality.
- Assisted with laundry operations, ensuring timely availability of clean linens for rooms.
- Collaborated with team members to achieve daily cleaning goals and maintain workflow efficiency.
- Adhered to safety protocols while using cleaning chemicals and equipment effectively.
- Provided exceptional service by addressing guest requests regarding room preferences or needs.
- Participated in training sessions to improve skills and knowledge of housekeeping practices.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Returned emptied garbage receptacles to proper locations.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
- Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
- Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
- Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
- Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
- Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
- Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
- Reduced environmental impact by implementing water-saving cleaning techniques and using eco-friendly products.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
Food Runner
Jonesys
282 Orange Avenue. Goleta
07.2024 - 02.2026
- Delivered food orders promptly to ensure customer satisfaction and efficient service.
- Collaborated with kitchen staff to streamline order preparation and delivery processes.
- Assisted servers by restocking supplies and maintaining cleanliness in dining areas.
- Communicated effectively with team members to manage high-volume service periods efficiently.
- Adapted quickly to menu changes, ensuring accurate order delivery for guests.
- Monitored dining areas for guest needs, enhancing overall dining experience through proactive service.
- Trained new food runners on operational procedures and best practices for efficient workflow.
- Implemented feedback from customers and staff to improve service quality and responsiveness.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Monitored dining area to anticipate customer needs, enhancing overall dining experience.
- Maintained cleanliness and organization in dining area, contributing to inviting environment.
- Ensured accurate order delivery to customers, fostering positive dining atmosphere.
- Ensured compliance with health and safety regulations during food handling and delivery.
- Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
- Assisted in inventory management of dining supplies, ensuring availability and reducing waste.
- Implemented feedback from customers and staff to improve service delivery processes.
- Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
- Provided feedback to kitchen on customer preferences, aiding in menu adjustments.
- Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
- Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
- Increased customer satisfaction with quick and courteous food delivery.
- Enhanced dining experience for patrons by promptly delivering food orders from kitchen to tables.
- Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
- Assisted with bussing tables and cleaning up spills.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
- Addressed customer complaints and inquiries to verify satisfaction.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored dining room inventory and replenished as necessary.
Server Assistant
Lucky's Steakhouse
Momtecito. Santa Barbara California
09.2021 - 07.2024
- Assisted servers in delivering food and beverages to enhance guest satisfaction.
- Maintained cleanliness of dining area, ensuring a welcoming environment for patrons.
- Supported kitchen staff with food preparation and inventory management tasks.
- Collaborated with team to streamline service flow during peak hours, improving efficiency.
- Monitored stock levels of supplies, notifying management of inventory needs proactively.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Supported kitchen staff by expediting food orders to dining area, ensuring hot and fresh service.
- Bolstered team morale and reduced server workload by efficiently managing dish restocking and silverware polishing tasks.
- Maintained hygienic dining area, promptly cleaning tables and chairs after guest departures.
Education
High School Diploma -
Miguel Hidalgo
MexicoSkills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Customer service-focused
- Mopping floors
- Dusting furniture
- Chemical handling
Timeline
Housekeeping Room Attendant
Miramar Rosewood Hotel
02.2026 - Current
Food Runner
Jonesys
07.2024 - 02.2026
Server Assistant
Lucky's Steakhouse
09.2021 - 07.2024
High School Diploma -
Miguel Hidalgo