Maria Adolphson
Tualatin,OR
Summary
Results-driven Business Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational improvement. Excel at communication, problem-solving, and adaptability, ensuring seamless management and business growth.
Overview
13
13
years of professional experience
Work History
Business Manager
Oregon Auto Dealers Association
Tigard, Oregon
01.2022 - Current
- Conducted research on current industry trends to identify potential areas for improvement in business operations.
- Collaborated with other departments within the organization to coordinate project efforts.
- Provided training sessions for employees on new software systems used in business operations.
- Prepared monthly financial statements for review by executive leadership team.
- Developed and implemented policies and procedures to improve operational efficiency.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Recommended process improvements that would reduce costs while increasing productivity.
- Developed marketing plans for new products or services offered by the company.
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
- Designed and executed marketing and sales strategies to increase market share.
- Attended to customer service issues.
- Developed solutions to improve customer service experience.
- Provided customer service to guests during events.
- Leading and managing customer service teams to ensure achievement of customer service goals.
- Provided customer service regarding billing inquiries.
- Provided customers with friendly customer service.
- Provided excellent customer service during transactions.
- Interviewed, trained and supervised customer service personnel.
Wholesale Sales Manager
Baumans Farm and Garden
Gervais, Oregon
05.2021 - 01.2022
- Established strong relationships with key accounts to ensure repeat business.
- Resolved conflicts between clients and suppliers through effective communication and problem solving techniques.
- Coordinated with logistics department regarding timely deliveries of shipments at customers' premises.
- Created weekly reports on product performance, inventory levels, customer feedbacks.
- Completed daily call reports, weekly work plans and monthly analyses to submit to territory manager.
- Resolved customer issues with missing products and account payment status to maintain satisfaction.
- Followed up on sales leads to establish new accounts for wholesale orders.
- Maintained detailed knowledge of product lines and sales procedures at organization.
- Resolved customer complaints regarding sales and service.
Floral Department Manager
New Seasons Market
Portland, Oregon
09.2012 - 05.2021
- Organized daily operations of the floral department including staffing, ordering supplies and managing inventory.
- Created promotional campaigns to increase sales of seasonal items such as Mother's Day bouquets or Valentine's Day arrangements.
- Analyzed customer feedback surveys to determine customer satisfaction trends with regard to product offerings, pricing and service levels.
- Ensured compliance with all safety regulations in the workplace.
- Developed and implemented floral department standards for customer service, product selection and display.
- Resolved conflicts between customers and staff members in a timely manner.
- Identified potential areas of risk within the store's operations that could lead to financial losses or liability issues.
- Monitored sales performance to identify opportunities for increasing revenue.
- Evaluated employee performance regularly and provided constructive feedback.
- Provided guidance and support to employees when resolving customer disputes or addressing difficult situations.
- Prepared reports on sales data, inventory levels and other metrics related to the floral department.
- Trained new employees on company policies, procedures and product knowledge.
- Investigated any discrepancies between reported sales figures versus actual stock on hand within the floral department.
- Performed periodic reviews of employee performance to ensure adherence to company policies and procedures.
- Managed budgets related to purchasing, labor costs and other expenses associated with the floral department.
- Trained staff in handling customers inquiries and complaints, stocking shelves and merchandising products.
- Implemented a system for tracking orders placed by customers both online and in-store.
- Provided excellent customer service by responding promptly to inquiries or complaints.
- Maintained relationships with vendors to ensure timely delivery of fresh flowers and other products at competitive prices.
- Oversaw the design of flower displays for special events such as weddings or corporate functions.
- Ordered supplies based on space and budget availability, current trends and sales projections.
- Trained and developed associates to handle customers' needs and manage daily workloads.
- Managed integration and merchandising of seasonal and holiday-specific product offerings.
Education
Digital Marketing Certificate - Digital Marketing
Oregon State University
Corvallis, OR06-2019
Undergraduate Studies - English
Regis University
Denver, CO01-2006
Skills
- Financial analysis
- Project management
- Employee training
- Customer service
- Team leadership
- Data analysis
- Conflict resolution
- Sales reporting
- Coaching and mentoring
- Team building and leadership
- Risk assessment and management
- Analytical thinking
- CRM software
- Financial management
References
References available upon request.
Timeline
Business Manager
Oregon Auto Dealers Association
01.2022 - Current
Wholesale Sales Manager
Baumans Farm and Garden
05.2021 - 01.2022
Floral Department Manager
New Seasons Market
09.2012 - 05.2021
Digital Marketing Certificate - Digital Marketing
Oregon State University
Undergraduate Studies - English
Regis University