Maria Alcaraz
Gilmer,TX
Summary
Reliable and detail-oriented professional with experience in billing, accounts payable, and customer service. Known for a strong work ethic, positive attitude, and ability to learn quickly. Skilled in handling payments, maintaining accurate records, and assisting customers while maintaining confidentiality. Seeking an opportunity to contribute to a team-oriented work environment.
Overview
13
13
years of professional experience
Work History
Accounts Payable & Billing Specialist
Holly Lake Ranch Association (HLRA)
01.2023 - Current
- Manage membership billing, including monthly and annual dues, golf fees, refunds, and account adjustments.
- Assist homeowners with billing inquiries, payment questions, and account concerns in a professional manner.
- Print and distribute monthly member statements and newsletters
- Batch and process daily credit card transactions, electronic payments, pre-authorized payment reports, and monthly bank drafts.
- Perform daily banking activities and ensure accurate financial processing.
- Maintain strict confidentiality of property owner records, employee information, and association data.
- Apply and follow organizational policies and procedures consistently and professionally.
- Perform accounts payable and direct pay functions, including invoicing, coding, check processing, filing, and recordkeeping.
- Maintain and manage golf membership accounts and related records.
- Establish resident payment plans, submit for management approval, and conduct monthly audits to ensure compliance.
- Activate and deactivate member accounts and services as needed.
- Prepare and send collection letters for 30-, 60-, and 90-day delinquent accounts; prepare documentation for attorney referral at 120 days.
- Oversee delinquent account processes, including the filing and management of liens and judgments.
- Provide front office support when needed, including assisting residents, answering phones, and closing daily business operations.
- Perform additional administrative and billing duties as assigned.
Member Services
Holly Lake Ranch Association (HLRA)
07.2021 - 01.2023
- Manage membership billing, including monthly and annual dues, golf fees, refunds, and account adjustments.
- Assist homeowners with billing inquiries, payment questions, and account concerns in a professional manner.
- Print and distribute monthly member statements and newsletters provided by the General Manager.
- Batch and process daily credit card transactions, electronic payments, pre-authorized payment reports, and monthly bank drafts.
- Perform daily banking activities and ensure accurate financial processing.
- Maintain strict confidentiality of property owner records, employee information, and association data.
- Apply and follow organizational policies and procedures consistently and professionally.
- Perform accounts payable and direct pay functions, including invoicing, coding, check processing, filing, and recordkeeping.
- Maintain and manage golf membership accounts and related records.
- Establish resident payment plans, submit for management approval, and conduct monthly audits to ensure compliance.
- Activate and deactivate member accounts and services as needed.
- Prepare and send collection letters for 30-, 60-, and 90-day delinquent accounts; prepare documentation for attorney referral at 120 days.
- Assist the Director of Administration/HR with delinquent account procedures, including liens and judgments.
- Provide front office support when needed, including assisting residents, answering phones, and closing daily business operations.
- Perform additional administrative and billing duties as assigned.
Waitress / Cashier / Assistant Manager
Tele’s Mexican Restaurant
03.2013 - 07.2021
- Provided customer service in a fast-paced environment
- Processed cash and card payments accurately
- Assisted with scheduling and daily operations
- Resolved customer issues professionally
Education
High School Diploma -
Harmony High School
05-2013
Skills
- Billing and payment processing
- Accounts payable management
- Customer service and support
- Record management
- Confidential information handling
- Microsoft Office experience
- Collections management
- Bilingual communication: English and Spanish
- Quick learner and strong work ethic
References
References available upon request.
Timeline
Accounts Payable & Billing Specialist
Holly Lake Ranch Association (HLRA)
01.2023 - Current
Member Services
Holly Lake Ranch Association (HLRA)
07.2021 - 01.2023
Waitress / Cashier / Assistant Manager
Tele’s Mexican Restaurant
03.2013 - 07.2021
High School Diploma -
Harmony High School