Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
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Maria Alejandra Pulido Alfonso

Summary

Operations leader with a strong history at Domu, focused on enhancing process efficiency and productivity. Over 5 years of experience in early-stage startups, specializing in business development, partnerships, and operations optimization. Achievements include streamlining business processes to reduce costs and improve customer satisfaction while scaling teams. Expertise in operations automation has consistently elevated service quality standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Head of Operations

Domu
San Fran
06.2025 - Current
  • Identified and eliminated bottlenecks to enhance process efficiency and productivity.
  • Established improvements in internal processes and client interactions to maximize overall efficiency.
  • Led end-to-end project phases, including mapping, building, testing, shipping, and maintenance.
  • Formulated long-term strategies to improve operational efficiency while maintaining high-quality service standards.

Brazil

KillB
Sao Paulo
07.2022 - 06.2025
  • Streamlined business processes for fast-growing startup across legal, sales, and BD teams.
  • Directed daily operations to maximize workflow efficiency and productivity.
  • Managed logistics to ensure timely delivery of products and services.
  • Created operational strategies that improved efficiency, reduced costs, and boosted customer satisfaction.

FL

Makers Fellowship
Bogota
01.2022 - 01.2023
  • Completed intensive, hands-on training in product development and tech tools
  • Collaborated with leadership on Makers community initiatives
  • Organized community outreach events to engage local residents and promote awareness.
  • Assisted in planning and executing fundraising initiatives to support community programs.

Germany

Holidu
Munich
12.2021 - 09.2022
  • Developed systems for metrics tracking to enhance business reporting accuracy.
  • Supported financial team in scaling operations across teams to align with company growth objectives.
  • Assisted in coordinating daily operations across various departments.
  • Participated in process improvement initiatives to enhance operational efficiency.

Bilingual Customer Service Representative

PayPal
Bogota
11.2020 - 06.2021
  • Assisting North American customers with billing inquiries, account, or product questions via phone and chat.
  • Educated customers on product features and services in English.
  • Maintained up-to-date knowledge of products, policies, and procedures for effective support.

Professor Assistant in Law Department

Universidad Externado
Bogota
07.2019 - 01.2021
  • Delivered lectures on diverse subjects, fostering critical thinking among students.
  • Mentored students through academic challenges and guided research projects.
  • Participated in faculty meetings to contribute to strategic planning efforts.

Education

Bachelor of Science - Finance And International Affairs

Bogotá, Colombia
Bogotá, Colombia
01-2023

Academic Exchange Program - International Finance

Cologne Business School
Cologne, Germany
01-2022

Skills

  • Soft Skills: Cross-functional communication, stakeholder management, cross-cultural collaboration
  • Soft Skills: Cross-functional communication, stakeholder management, cross-cultural collaboration

Certification

  • Makers Fellowship – Product & Tech Immersion
  • Bloomberg Market Concept - ID 160099055575ID

Languages

English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Limited

Timeline

Head of Operations

Domu
06.2025 - Current

Brazil

KillB
07.2022 - 06.2025

FL

Makers Fellowship
01.2022 - 01.2023

Germany

Holidu
12.2021 - 09.2022

Bilingual Customer Service Representative

PayPal
11.2020 - 06.2021

Professor Assistant in Law Department

Universidad Externado
07.2019 - 01.2021

Bachelor of Science - Finance And International Affairs

Bogotá, Colombia

Academic Exchange Program - International Finance

Cologne Business School

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Maria Alejandra Pulido Alfonso