Maria Alejandre
Summary
Versatile and results-driven professional with extensive experience across the banking industry and financial services. Demonstrated expertise in risk analysis and money control, coupled with exceptional leadership skills, Proven ability to manage sensitive information and enhance customer satisfaction through proactive problem-solving.Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Dynamic individual with hands-on experience in the banking industry. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
29
29
years of professional experience
Work History
Security Officer Supervisor
Allied Universal Services
03.2018 - 03.2024
- Supervised and train a team of security officers, ensuring adherence to company policies and on site-specified procedures maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decision making.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines.
- Monitoring surveillance cameras and patrolling premises closely to reduce incidents
-
Social Worker - Child and Youth
Positive Attitude Agency San Bernardino Ca
01.2011 - 02.2018
- Conducted comprehensive assessments of child safety, identifying areas of concern and implementing appropriate interventions.
- Delivered specialized case management services tailored to the unique needs of each child or youth on my caseload.
- Assisted adolescents transitioning out of foster care through life skills training programs focused on education, employment, housing stability goals.
- Advocated for children''s best interests in court proceedings, presenting case findings and recommendations to judges and legal representatives.
- Enhanced family relationships by conducting regular home visits and providing support for parents and caregivers.
Store Manager
ACE Cash Express Inc.
02.2006 - 01.2011
- Managed daily customers operations like cashing checks, pay day loans,Visa cards, insurance, car loans, money orders, wires balancing safe to ensure smooth functioning of the store.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Casino Cage Supervisor
Hawaiian Gardens Casino
07.2003 - 02.2006
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Reconciled daily summaries of transactions to balance cash and chips drawers and maintain accurate account of assigned banks.
- Observed and monitored cash and chips inventory levels, pay winnings, ensure that employees cash drawers are balance, make bank cash deposits, verify customers identification to comply with law.
- Reduced cash discrepancies by implementing stringent cash-handling procedures and conducting thorough audits regularly.
- Managed large-scale cash transactions during high-profile events at the casino, maintaining accuracy and efficiency under pressure while upholding strict security protocols.
Bank Associate
La Credit Union
01.2002 - 07.2003
- Maintained compliance with regulatory guidelines while processing various financial tasks, such as deposits, withdrawals, account openings, loan or credit card applications, replenish atm machine, balancing safe.
- Increased cross-selling success with comprehensive knowledge of bank products and services.
- Assisted in achieving branch sales targets by proactively identifying opportunities and promoting relevant banking solutions.
- Conducted routine audits of teller drawers for better cash control measures, minimizing discrepancies within the branch operations.
- Delivered personalized financial advice to help customers achieve their short-term and long-term goals.
Jr. Teller/New Accounts Representative
Bank of America
01.1995 - 12.2001
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed business accounts deposits and customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
Education
High School Diploma -
Bell High School
Bell California06-1983
Skills
- Security management
- Access control
- Threat assessment
- Risk analysis
Languages
English and spanish
Native or Bilingual
Timeline
Security Officer Supervisor
Allied Universal Services
03.2018 - 03.2024
Social Worker - Child and Youth
Positive Attitude Agency San Bernardino Ca
01.2011 - 02.2018
Store Manager
ACE Cash Express Inc.
02.2006 - 01.2011
Casino Cage Supervisor
Hawaiian Gardens Casino
07.2003 - 02.2006
Bank Associate
La Credit Union
01.2002 - 07.2003
Jr. Teller/New Accounts Representative
Bank of America
01.1995 - 12.2001
High School Diploma -
Bell High School
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