MARIA ALONSO
Summary
Results-driven Customer Service professional with 6+ years of experience in food service, including leadership as Lead Customer Service Associate. Skilled in shift management, inventory control, cash handling, and logistics coordination. Offers bilingual support in English and Spanish, with a commitment to clear communication and operational efficiency.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Order Picker
Home Depot
Union
04.2026 - Current
- Fulfilled orders swiftly, meeting challenging daily objectives consistently.
- Selected and picked merchandise accurately, ensuring timely delivery from designated warehouse locations.
- Operated forklifts and pallet jacks to transport products efficiently.
- Organized inventory for easy access, enhancing order fulfillment efficiency.
- Collaborated with team members to ensure timely order processing.
- Wrapped and prepared items for shipment to retail locations effectively.
Customer Service Associate
Walgreens
Newark
12.2025 - 04.2026
- Addressed customer inquiries and resolved issues to enhance satisfaction.
- Facilitated returns, exchanges, refunds, and other transactions to streamline customer service experience.
- Processed transactions accurately using point-of-sale systems.
- Trained new associates on store policies and procedures effectively.
- Trained new associates on store policies and procedures to ensure compliance and consistency.
- Processed customer returns, exchanges, and refunds.
Lead Customer Service Associate
WAWA INC
Elizabeth
09.2023 - 10.2025
- Lead per-shift food service operations, including assigning tasks, monitoring workflow, and ensuring all procedures comply with Standard Operating Procedures (SOPs).
- Managed inventory activities, including spoilage tracking, organizing donations, and verifying incoming deliveries to ensure stock accuracy.
- Performed secure cash management duties, including register counts, safe loans, and cash reconciliation.
- Assisted management with operational logistics and initiatives aimed at enhancing customer experience.
- Supported associate training and coaching, facilitating communication across workstations to enhance service consistency.
Customer Service Associate
WAWA INC
Elizabeth
04.2018 - 09.2023
- Provided direct customer assistance at order points and on the sales floor; quickly and effectively resolved customer issues.
- Handled all cash transactions accurately and securely, including processing lottery payouts.
- Executed cash transactions with accuracy and security, ensuring smooth processing of lottery payouts.
- Received and organized incoming deliveries, stocking and rotating products to maximize availability for customers.
- Upheld cleanliness and safety standards at workstations, ensuring compliance with food safety and sanitation guidelines.
Teacher / Cook / Bus Aide
ACADEMY HOUSE 2
Elizabeth
06.2016 - 04.2017
- Supported learning activities and monitored student behavior and well-being during after-school programming, fostering a safe and engaging environment.
- Prepared nutritious breakfast and lunch for students (ages 2-13), ensuring compliance with program dietary guidelines.
- Coordinated and executed safe, timely transportation for students from multiple locations, enhancing punctuality and reliability of school pick-ups.
Room Attendant (Housekeeper)
EXPRESS INN
Elizabeth
09.2015 - 03.2016
- Cleaned and sanitized 12-14 guest rooms per shift to brand standards, contributing to a 98%+ inspection pass rate.
- Responded promptly to guest requests and maintained inventory counts while restocking supplies to ensure guest satisfaction.
Education
High School Diploma -
Job Corps
Edison, NJ 10.2006 - 06.2007
Skills
- Order Processing
- Inventory Control
- Daily Store Operations
- Receiving Deliveries
- Cash Handling
- Register Counts
- Inventory & Cash Management
- SOP Compliance
- Sales support
- Customer Issue Resolution
- Team Coordination
- Safety Compliance
- Inventory Safety
- Stocking/Rotation
- POS Systems Management
- Bilingual (English/Spanish)
- Safety Compliance
- POS Systems Management
Languages
- Spanish
- English, Primary
- Spanish, Fluent
Timeline
Order Picker
Home Depot
04.2026 - Current
Customer Service Associate
Walgreens
12.2025 - 04.2026
Lead Customer Service Associate
WAWA INC
09.2023 - 10.2025
Customer Service Associate
WAWA INC
04.2018 - 09.2023
Teacher / Cook / Bus Aide
ACADEMY HOUSE 2
06.2016 - 04.2017
Room Attendant (Housekeeper)
EXPRESS INN
09.2015 - 03.2016
High School Diploma -
Job Corps
10.2006 - 06.2007