Maria Alonzo
Fort Worth,TX
Summary
Dedicated Food Service Worker experienced in delivering exceptional customer service and maintaining high cleanliness standards in fast-paced environments. Enhanced customer satisfaction and operational efficiency through effective communication and multitasking skills. Committed to operational excellence and continuous service improvement.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Food Service Worker
SUBWAYRestaurants
Huntsville, TX
08.2025 - 06.2026
- Provided excellent customer service by accurately processing orders and addressing customer inquiries.
- Collaborated with team members to efficiently fulfill high-volume orders during peak hours.
- Assisted in food preparation and assembly, ensuring adherence to quality standards.
- Maintained cleanliness and organization of workstations, adhering to safety regulations.
- Followed recipes and portion control guidelines to maintain consistency in product offerings.
- Utilized point-of-sale systems for order entry and cash handling, ensuring accuracy in transactions.
- Monitored inventory levels and assisted in restocking supplies as needed during shifts.
- Adapted quickly to changing menu items and promotions, enhancing overall service efficiency.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at the counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as a backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Participated in regular trainings to stay current on industry best practices and trends.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Increased repeat business with high standards of food quality and service.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Fostered positive dining atmosphere by offering exceptional customer service.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
Education
High School Diploma -
Huntsville High School
Huntsville, TX05-2026
Skills
- Customer engagement
- Food safety
- Safe food handling
- Food safety standards
- Food portioning control
- Food storage practices
- Food rotation
- Temperature control
- Positive demeanor
- Food serving
- Quality control
- Cleaning and sanitizing
- Dishwashing and sanitization
- Equipment operation
- Equipment maintenance
- Sanitation compliance
- ServSafe
- Cash register operation
- Cash handling
- Basic mathematics
- Basic math
- Problem-solving
- Uniform compliance
- Productivity
- Working quickly
- Multitasking
- Fast-paced environment
- Flexible schedule
- Team oriented
- Cross-functional teamwork
- Strong communication skills
- Customer interaction
- Positive energy
- Strong work ethic
- Friendly and outgoing
- Working with diverse people
- Professional appearance
- Quick learner
- Food labeling
- Food serving
- Dishwashing and sanitization
- Cash handling
- Food handling
- Knife use
- Proper food temperatures
Certification
- ServSafe Training - Effective 11/2025/Expiration 11/2030
Timeline
Food Service Worker
SUBWAYRestaurants
08.2025 - 06.2026
High School Diploma -
Huntsville High School