Maria Alvarez
Mesa,AZ
Summary
Proven track record in enhancing the admissions process at Del Lago Medical Home Care through meticulous application processing and robust client relations. Spearheaded a team to streamline communication, achieving smoother enrollment and efficient medical records maintenance. Expert in data verification and personnel management, significantly improving team efficiency and patient satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Admissions Coordinator
Del Lago Medical Home Care
1108 W Indian School Rd Phoenix AZ 85013
08.2018 - Current
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy with the EVV Ahcccs forms.
- Managed a high volume of applications, resulting in a smooth enrollment process for all parties involved.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Ensuring clear communication and prompt resolution of any disputes.
- Trained new staff members on admissions policies and procedures, maintaining consistency and quality within the team.
- Monitored Member behavior and implemented corrective action to maintain order in care for a member.
- Maintained accurate medical records, ensuring clear communication with caregivers members regarding.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Administrative Assistant
Big O Tires
17039 N Bosewell Blvd, Sun City, AZ 85373
03.2003 - 06.2018
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
No Degree - Real Estate Agent
Arizona Real Estate Courses
18185 N 83rd Ave Building D Suite 101, Glendale AZ07.2023
High School Diploma -
Peoria Accelerated High School
Peoria, AZ05.1995
Skills
- Strong Organization
- Data Verification
- Client Relations
- Medical admissions processes
- Records Maintenance
- Application processing
- Personnel Management
- Database Administration
- Student assessment
Timeline
Admissions Coordinator
Del Lago Medical Home Care
08.2018 - Current
Administrative Assistant
Big O Tires
03.2003 - 06.2018
No Degree - Real Estate Agent
Arizona Real Estate Courses
High School Diploma -
Peoria Accelerated High School