Maria Alvarez
Corona,CA
Overview
5
5
years of professional experience
Work History
Florist-Freelance
FlorecitasFinas
Corona, USA
11.2023 - Current
- Streamlined procurement of flowers and supplies from wholesalers to ensure operational efficiency.
- Crafted custom floral arrangements for weddings, holidays, and funerals.
- Engaged with clients via telephone to clarify arrangement preferences and delivery details.
- Implemented social media marketing strategies to grow the customer base.
- Accessorized and handmade arrangements with ribbons and bows, vases, and balloons.
Team Lead
Panera Bread
Corona, USA
06.2023 - 03.2025
- Coached team members to uphold positive attitudes and behaviors.
- Trained new associates on Panera standards to achieve daily and quarterly objectives.
- Contributed to effective training plans guiding associates through shifts.
- Communicated team job functions, responsibilities, and financial goals.
- Assisted in applying policies and procedures correctly.
- Acquired knowledge of brewing methods and food preparation techniques to enhance service quality.
- Prepared beverages and food items according to company recipes and guidelines.
Sales Associate (Seasonal)
Victoria's Secret & PINK
Cabazon, USA
11.2022 - 03.2023
- Facilitated customer and cashier interactions to locate products and confirm prices.
- Utilized POS system to scan purchases, calculate totals, and process transactions.
- Identified customer needs through open-ended questioning to enhance service.
- Maintained clean and organized sales floor by assisting with store recovery during shifts.
- Communicated current promotions and brand initiatives to foster customer loyalty.
- Unloaded and transported incoming merchandise to ensure stock availability.
- Collaborated with store team to achieve periodic sales objectives.
Trainer
Chick-fil-A
Perris, USA
01.2020 - 12.2021
- Maintained accurate records of trainee progress and achievements.
- Trained new associates on front-of-house positions to ensure confidence in fast-paced environment.
- Engaged customers in friendly conversation to enhance satisfaction and loyalty.
- Displayed enthusiasm and strong work ethic with all assignments.
- Instructed new associates on restaurant procedures and customer service standards.
- Utilized POS system for accurate order input and payment processing.
Education
High School Diploma -
Alta Vista Innovation High
Riverside, CA06.2023
Some College (No Degree) - Criminal Justice Course, Earth Science Course, Eng
Chaffey College
Rancho Cucamonga, CASkills
- Marketing strategy execution
- Team leadership
- Client services
- Vendor management
- Work organization
- Mentorship
- Daily operations oversight
- Attention to detail
- Collaboration and teamwork
- Problem-solving skills
- Leadership abilities
- Order management
- Food presentation skills
- Customer satisfaction strategies
- Safe food handling practices
Languages
Spanish
Native/ Bilingual
References
Bryan Delgadillo
Former Manager (Panera Bread)
(626)384-0442
Shelby Hernandez
Former Co-Worker/ Team Lead
(951)858-6561
Luis Sahagun
Internal employee referral
(323)358-0770
Timeline
Florist-Freelance
FlorecitasFinas
11.2023 - Current
Team Lead
Panera Bread
06.2023 - 03.2025
Sales Associate (Seasonal)
Victoria's Secret & PINK
11.2022 - 03.2023
Trainer
Chick-fil-A
01.2020 - 12.2021
High School Diploma -
Alta Vista Innovation High
Some College (No Degree) - Criminal Justice Course, Earth Science Course, Eng
Chaffey College