Maria Ambriz
2093 E Hatchway St
Summary
Dynamic and results-driven professional with proven success at Pizza Studio, excelling in team leadership and customer service management. Skilled in cash handling and conflict resolution, I foster positive work environments and enhance customer satisfaction, contributing to business profitability and team performance. Committed to training and developing staff for operational excellence.
Overview
4
4
years of professional experience
Work History
Shift Leader
Pizza Studio
03.2023 - 12.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
Salesperson
Citi Mall
12.2022 - 04.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Set and achieved company defined sales goals.
Cashier
Rite Aid
08.2020 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Psychology
Compton College
Compton, CAHigh School Diploma -
Compton Highschool
Compton, CA06.2020
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Training assistance
- Customer service management
- Team collaboration and leadership
- Team supervision
- Staff education and training
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Shift Leader
Pizza Studio
03.2023 - 12.2024
Salesperson
Citi Mall
12.2022 - 04.2023
Cashier
Rite Aid
08.2020 - 02.2022
Psychology
Compton College
High School Diploma -
Compton Highschool
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