Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mikhail Migirov

Edison,NJ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

BLS Supervisor

Galaxy Ambulance LLC
11.2017 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Solicited customer feedback to identify and improve on areas of weakness.

Gemologist

E.G.L. USA
08.2010 - 11.2017
  • Graded and certified diamonds based on the GIA standard
  • Assisted retailers, wholesalers and diamond dealers in assessing the quality and value of their product.
  • Assessed and documented clarity, color and other key features of diamonds.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Senior Customer Service Representative

E.G.L. USA
09.2006 - 11.2017
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Responded to upwards of 100 customer calls and emails daily to answer questions about products and services.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.

Sales Representative

E.G.L. USA
09.2006 - 11.2017
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Bachelors - European History

Brooklyn College Academy
Brooklyn, NY

Skills

  • Articulate Communication
  • Employee Performance Management
  • Optimizing Workflows
  • Leadership
  • Processes and Procedures

Languages

Russian
Native or Bilingual
English
Native or Bilingual
Hebrew
Limited Working

Timeline

BLS Supervisor

Galaxy Ambulance LLC
11.2017 - Current

Gemologist

E.G.L. USA
08.2010 - 11.2017

Senior Customer Service Representative

E.G.L. USA
09.2006 - 11.2017

Sales Representative

E.G.L. USA
09.2006 - 11.2017

Bachelors - European History

Brooklyn College Academy

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