Maria Andrade
Wellton,AZ
Overview
5
5
years of professional experience
Work History
Caregiver
Saguaro Foundation
06.2020 - Current
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
Caregiver
OCHS
11.2020 - 04.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Customer Service Representative
Hyundai Bluelink
09.2021 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Antelope Union High School
Wellton, AZSkills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Multitasking and organization
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
Hyundai Bluelink
09.2021 - 12.2024
Caregiver
OCHS
11.2020 - 04.2025
Caregiver
Saguaro Foundation
06.2020 - Current
Antelope Union High School